Receptionist

RR Donnelley; Charlotte (NC); On-site; USD 30,000 - 32,000; Full time

Job summary

RR Donnelley is seeking a friendly Receptionist for the Charlotte office to cover the reception desk, greet visitors, and provide clerical support. This role requires handling calls, coordinating with staff, and maintaining a professional front-desk presence.

Responsibilities include answering a multi-line phone, assisting visitors, ensuring deadlines are met, and upholding policies. Strong customer service and teamwork are essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum two years as receptionist or administrative assistant in a corporate environment.
• Exceptional customer service and communication skills.
• Ability to learn company information to handle calls and greet visitors.
• Strong team play, professionalism, and accuracy.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional manner and transfer as needed.
• Greet clients and visitors, notifying employees of arrivals.
• Provide high level services to staff, clients and guests.
• Communicate with manager/client on job or deadline issues.
• Handle projects and confidential information; meet deadlines for work delivery.
• Troubleshoot basic equipment problems and prioritize workflow.
• Interact with clients in person, on the phone, or electronically.
• Adhere to company and client site policies and use resources cost-effectively.

Skills

Customer service

Teamwork

Attention to detail

Microsoft Word

Microsoft Excel

Multi-tasking

Education

High school diploma

Equivalent qualification

Tools

Phone system

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Position summary

The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support

(* denotes an “essential function”)

• * Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• *Provide high level services to staff, clients and guests.
• *Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information *
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

The salary range for this role at the noted RRD location is $22.00-23.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

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At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.