Receptionist

Kernodle; Burlington (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Kernodle Clinic in Burlington, NC is seeking a patient-focused Medical Receptionist for our busy Walk-In Clinic Department. This full-time position requires excellent customer service, strong computer skills, and the ability to create a friendly, welcoming environment for patients.

Duties include greeting patients, checking in and scheduling, verifying demographics in EPIC, handling phones, and coordinating with physicians and nurses. Prior EPIC experience is a plus but not required.

Qualifications

• Experience preferred but not required.
• EPIC experience a plus but not required.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and ensuring documentation.
• Check in patients and verify demographic data in EPIC.
• Schedule appointments and manage patient flow.
• Obtain signatures on release and assignment forms as needed.
• Answer phones and relay messages to physicians and staff.
• Provide friendly, welcoming environment for patients.

Skills

Customer service

Computer skills

Medical knowledge

Multi-tasking

Tools

EPIC

Job description

Medical Receptionist – Full-Time Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individuals for a Full-Time Medical Receptionist position for our Walk-In Clinic Department. This position would be located at our Burlington Kernodle Clinic location. Experience preferred but not required. EPIC experience a plus but not required.

Schedule - Monday thru Friday, 8:00 a.m. to 5:00 p.m. as well as 1 night per week and 1 weekend per month required.

All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population.

Duties Include, but not limited to the following:

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
• Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
• Schedules appointments, always double identifying the patient and verifying demographic information.
• Ensure that necessary signatures are obtained on release and assignment forms.
• Check out patient. Make return appointments, if necessary, by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
• Answer telephone, take and deliver/send messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.

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