Administrative Assistant

High Point & Affiliated Organizations; Hyannis (MA); On-site; USD 29,000 - 36,000; Part time

Job summary

High Point & Affiliated Organizations is seeking a part-time Administrative Assistant for Youth Services in Hyannis. The role runs 24 hours per week with a schedule of 4PM–8PM Monday–Friday and 8AM–12PM Saturdays, offering a $21–$26 per hour pay range based on experience and education.

Responsibilities include clerical support, meeting minutes, and coordinating with Program Management, while maintaining confidentiality and trauma-informed care practices in a health and human services setting.

Qualifications

• Must always present as courteous and professional
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Excellent telephone etiquette and ability to manage a busy phone system;
• Ability to organize and prioritize a demanding workload while adhering to project timelines
• Knowledge of basic computer skills and software programs
• Must have the ability to work with others in a cooperative and collaborative manner
• Ability to understand and implement Trauma Informed Care
• Maintains appropriate boundaries and adheres to code of ethics
• Comply with federal and state regulations concerning confidentiality
• Understand and adhere to all applicable policies and procedures of HPAO
• Complete TB screening requirements
• Completion of the HPAO approved de-escalation program
• CPR / First Aid Certification
• Valid Driver’s License (requirement may be waived)

Responsibilities

• Greet and sign in all visitors and guests.
• Provide clerical support to staff and Program Management.
• Record, edit and distribute meeting minutes as requested by the Program Director
• Attend supervision, required staff meetings, facility meetings, trainings and all other meetings as required
• Develop good working relationships with other staff members to reinforce a team approach
• Participate in annual Continuous Quality Improvement and comply with Quality Assessment Report data collection requirements
• Always utilize universal/standard precautions
• Perform other duties as assigned by the Program Director and COO
• Outpatient Specific Duties and Responsibilities: An understanding of SUD and the relationship between substance use and mental health issues.
• Understanding of urgent care models of appointment scheduling within required timeframes.
• Provide support to patients with troubleshooting telehealth technology to engage in appointments.
• Monitor program safety for patients during their time onsite, including: reception/waiting areas, restrooms, hallways.
• Ability to utilize phone technology for completing warm transfers and accessing three-way calling with interpreter services.

Job description

Description

Administrative Assistant

Program & Location: Youth Services - Hyannis
Education: High School Diploma or Equivalent
Pay Range: $21-26/hr depending on experience & education
Status: Part Time, 24 hours
Shift: 4PM - 8PM Monday - Friday and 8AM - 12PM on Saturdays

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Must always present as courteous and professional

Demonstrated flexibility and ability to perform multiple tasks

Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion

Excellent telephone etiquette and ability to manage a busy phone system;

Ability to organize and prioritize a demanding workload while adhering to project timelines

Knowledge of basic computer skills and software programs

Must have the ability to work with others in a cooperative and collaborative manner

Ability to understand and implement Trauma Informed Care

Maintains appropriate boundaries and adheres to code of ethics

Comply with federal and state regulations concerning confidentiality

Understand and adhere to all applicable policies and procedures of HPAO

Complete TB screening requirements

Completion of the HPAO approved de-escalation program

CPR / First Aid Certification

Valid Driver’s License (requirement may be waived)

Greet and sign in all visitors and guests.

Complete and upload SharePoint reports as assigned.

Provide clerical support to staff and Program Management.

Record, edit and distribute meeting minutes as requested by the Program Director

Attend supervision, required staff meetings, facility meetings, trainings and all other meetings as required

Develop good working relationships with other staff members to reinforce a team approach

Participate in annual Continuous Quality Improvement and comply with Quality Assessment Report data collection requirements

Always utilize universal/standard precautions

Perform other duties as assigned by the Program Director and COO

Outpatient Specific Duties and Responsibilities

• An understanding of SUD and the relationship between substance use and mental health issues.
• Understanding of urgent care models of appointment scheduling within required timeframes.
• Provide support to patients with troubleshooting telehealth technology to engage in appointments.
• Monitor program safety for patients during their time onsite, including: reception/waiting areas, restrooms, hallways.
• Ability to utilize phone technology for completing warm transfers and accessing three-way calling with interpreter services.
• Minimum of a high school diploma or equivalent, preferred (GED).
• Knowledge of Microsoft Word, Excel, Adobe Acrobat and Power Point programs.
• Excellent oral and written communication skills.
• Medical Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.