Receptionist

Lloyd Motor Group; August (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity has arisen for a Receptionist to join the busy team at a leading car retailer. The role involves being the first point of contact for customer inquiries and ensuring smooth communication across the business. The ideal candidate will possess exceptional customer service skills and a friendly demeanor. Join a supportive culture that values contributions and invests in personal development.

Benefits

30 days holiday a year

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Qualifications

• Professional, friendly, and sociable individual required.
• Exceptional customer service skills and polite phone manner.

Responsibilities

• First point of contact for incoming calls.
• Answer customer queries and direct calls appropriately.
• Identify and resolve potential issues early.

Skills

Customer Service

IT Literacy

Organizational Skills

Job description

An exciting opportunity has arisen for a Receptionist to join the busy team at our Lloyd BMW MINI, Tyneside retailer.

Rate of Pay: £12.25

Hours: 40 hours per week, 8:30am to 5:00pm.

Role and Responsibilities:

We’re looking for a proactive and focused individual to join our team as a Call Handler. In this role, you'll be the first point of contact for incoming calls, answering customer queries, directing calls to the appropriate departments, and ensuring smooth communication across the business. Working closely with the Quality Customer Care Manager, you'll also play a key role in identifying and resolving potential issues early, helping us maintain the exceptional service our customers expect.

The successful candidate must be professional, friendly, sociable, customer-focused, organized, and IT literate. You must also have exceptional customer service skills and a polite phone manner.

Company Benefits:

• 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 38 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles, and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.