Receptionist

Mission Pet Health; Abilene (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health in Abilene, TX, is seeking a friendly Receptionist to manage a multi-line phone system, greet clients, and support seamless care coordination for small animals and urgent care. You will help maintain medical records, handle scheduling, and process transactions with a compassionate touch.

We offer a competitive hourly rate, benefits, and opportunities for professional development within a nationwide veterinary network. Flexible weekend availability is a plus for this role.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Multi-line phone system

Job description

At Key City Veterinary Clinic, we believe the best medicine starts with the best care for our teammates. Our mission in Abilene, TX, is to provide compassionate, high-quality Small Animal and Urgent Care services that reflect the immense trust the community places in us. That trust is clearly evidenced by our excellent 4.6-star Google rating. We are seeking dedicated veterinary professionals who are ready to join a supportive environment and share their passion for patient health. This is your opportunity to join an established team where you are supported to do your best work alongside skilled practitioners. When you join Key City Veterinary Clinic, you are joining a network deeply committed to your professional development and well-being. We offer substantial resources designed to help our teammates succeed in their long-term career goals, whether that involves pursuing credentialing as a technician or moving into a leadership role. You will benefit from strong internal support systems, educational opportunities, and a culture that prioritizes learning, ensuring every teammate has the tools they need to achieve sustained career growth. The quality of medicine practiced here is driven by our focus on comprehensive Small Animal and Urgent Care. While providing exceptional general practice services, our affiliation with a broader network means you have instant access to internal specialty consultations and resources that greatly enhance your diagnostic and treatment planning capabilities. You will work within established protocols designed to support high-level medical outcomes, allowing you to focus completely on delivering exceptional patient care. Abilene, often called the "Key City" of West Central Texas, offers a genuinely friendly, accessible community lifestyle. Located strategically on I-20, Abilene provides a unique blend of small-town charm coupled with big-city amenities, including a vibrant downtown culture, numerous parks, and rich community heritage. It’s a stable city known for its affordable cost of living and supportive atmosphere, making it an excellent place to settle down and truly succeed both personally and professionally.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.