Receptionist

Key-City-Veterinary-Clinic; Abilene (TX); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

EAP

Teladoc

Discounted pet care

Job summary

Key City Veterinary Clinic in Abilene, TX, is hiring a Receptionist to manage multi-line calls, greet clients, and support daily operations for Small Animal and Urgent Care services.

You will maintain patient records, schedule appointments, process payments, and help educate owners on preventative care. A friendly, organized professional who loves animals will thrive in our supportive team environment.

Qualifications

• Demonstrated passion for excellent customer service.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Collaborative, team-oriented mindset with ability to work independently.
• Experience with veterinary practice software preferred; weekends/holidays may be required.

Responsibilities

• Manage a multi-line phone system and greet clients warmly.
• Maintain accurate medical records and appointment schedules.
• Handle financial transactions and patient check-ins/outs.
• Educate clients on services to promote pet health and wellness.

Skills

Customer service

Communication

Multitasking

Teamwork

Veterinary software

Tools

Veterinary software

Job description

At Key City Veterinary Clinic, we believe the best medicine starts with the best care for our teammates. Our mission in Abilene, TX, is to provide compassionate, high-quality Small Animal and Urgent Care services that reflect the immense trust the community places in us. That trust is clearly evidenced by our excellent 4.6-star Google rating. We are seeking dedicated veterinary professionals who are ready to join a supportive environment and share their passion for patient health. This is your opportunity to join an established team where you are supported to do your best work alongside skilled practitioners.When you join Key City Veterinary Clinic, you are joining a network deeply committed to your professional development and well-being. We offer substantial resources designed to help our teammates succeed in their long-term career goals, whether that involves pursuing credentialing as a technician or moving into a leadership role. You will benefit from strong internal support systems, educational opportunities, and a culture that prioritizes learning, ensuring every teammate has the tools they need to achieve sustained career growth.The quality of medicine practiced here is driven by our focus on comprehensive Small Animal and Urgent Care. While providing exceptional general practice services, our affiliation with a broader network means you have instant access to internal specialty consultations and resources that greatly enhance your diagnostic and treatment planning capabilities. You will work within established protocols designed to support high-level medical outcomes, allowing you to focus completely on delivering exceptional patient care.Abilene, often called the "Key City" of West Central Texas, offers a genuinely friendly, accessible community lifestyle. Located strategically on I-20, Abilene provides a unique blend of small-town charm coupled with big-city amenities, including a vibrant downtown culture, numerous parks, and rich community heritage. It’s a stable city known for its affordable cost of living and supportive atmosphere, making it an excellent place to settle down and truly succeed both personally and professionally.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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