Reception & Operations Assistant (Client-Facing)

Matlen Silver; Spokane (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

A leading insurance support firm in Spokane is seeking a Receptionist to provide crucial administrative support to the Managing Partner and management team. The ideal candidate will excel in customer service, possess excellent communication skills, and be proficient in Microsoft Office. Key responsibilities include managing inquiries, coordinating financial operations, and ensuring a smooth onboarding process for new agents. The role promises a dynamic work environment focused on effective service delivery and operational efficiency.

Qualifications

• Experience in customer service and/or office administration.
• Excellent written and verbal communication skills.
• Strong computer skills with proficiency in the Microsoft Office Suite.

Responsibilities

• Provide administrative and operational support to the Managing Partner and management team.
• Collaborate with the onsite Service Leader to ensure efficient operations.
• Act as a point of contact for agents, addressing their inquiries promptly and professionally.
• Greet and welcome visitors.
• Answer and direct phone inquiries.
• Coordinate accounts payable and receivable.
• Handle incoming and outgoing mail and deliveries.
• Assist with facility management.
• Manage resource assignments for new agents.
• Complete additional administrative duties.

Skills

Customer service experience

Office administration

Written communication

Verbal communication

Microsoft Office Suite proficiency

Education

Associate's or bachelor's degree

Job description

A leading insurance support firm in Spokane is seeking a Receptionist to provide crucial administrative support to the Managing Partner and management team. The ideal candidate will excel in customer service, possess excellent communication skills, and be proficient in Microsoft Office. Key responsibilities include managing inquiries, coordinating financial operations, and ensuring a smooth onboarding process for new agents. The role promises a dynamic work environment focused on effective service delivery and operational efficiency.