Luxury Sales Manager

Maison Metier; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Maison Métier in New Orleans' Warehouse District seeks a Luxury Sales Manager to grow business in the luxury market through Consortia and Group accounts, while expanding existing relationships and securing new opportunities to meet monthly sales goals.

The ideal candidate has 3+ years of luxury hotel sales experience, excellent verbal and written communication, and strong organizational skills, with proficiency in Amadeus Agency 360, Demand 360 and STR reports.

Qualifications

• Education: College degree or HS diploma with related experience.
• 3+ years of hotel sales experience preferred in a luxury-property context.
• Experience in a similar size and quality hotel preferred.

Responsibilities

• Meet or exceed revenue goals in the luxury market segment(s) for the hotel.
• Conduct weekly sales calls to existing and new accounts, and uncover new business.
• Conduct site inspections, actively entertain, and interact with customers.
• Travel locally to conduct outside calls and attend tradeshows representing hotels.
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, etc.
• Maintain relationship with brand's national sales office.
• Negotiate volume account contracts and implementation and set up as required.
• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and ADR.
• Assist in the development of the annual budget and quarterly property reviews.
• Complete weekly/monthly sales activity goals provided by each property.
• Audit and edit all luxury consortia platforms with the marketing team to keep content accurate.
• Manage all FAM and educational stay requests from luxury consortia partners.
• Respond to all consortia and Group RFPs.
• Run daily Reservations Booked reports to mark and classify VIPs according to Hyatt standards.
• Run daily Arrival reports to identify special requests and distribute to the front office team.
• Adjust work schedule as needed to meet business demands, including early morning/evening/weekend hours.
• Other duties as assigned.

Skills

Luxury sales

Presentations

Organizational skills

Amadeus 360

Demand 360

STR reports

Luxury consortia

Customer service

Communication

Education

College degree or HS diploma

Tools

Amadeus Agency 360

Demand 360

STR reports

Job description

67 rooms Amenities: unique on-site food and beverage operations, rooftop pool, fitness center, valet parking. A boutique luxury hotel in New Orleans' Warehouse District, just steps from Magazine Street, Maison Métier is surrounded by galleries, boutiques, and top dining, and only minutes from the French Quarter and National WWII Museum. Blending old-world charm with modern elegance, the property offers an intuitive, high-touch hospitality experience - ideal for professionals who thrive on personalized service in a nimble, design-forward environment. Maison Métier offers a refined boutique hotel experience where timeless elegance meets the vibrant culture of New Orleans. Designed for discerning travelers, the hotel blends sophisticated interiors, curated art, and personalized service to create an intimate and elevated stay. A one Michelin Key property two years in a row, Maison Métier feels less like a hotel and more like a lavish, art-laden residence.

JOB SUMMARY

The Luxury Sales Manager is responsible for growing business in the luxury market segment through the Consortia and Group segments. This individual will continue to further penetrate existing accounts as well as procure new business for their assigned hotel. The Luxury Sales Manager is also responsible for meeting their assigned monthly sales goals.

MINIMUM REQUIREMENTS

• Education College degree or High School Diploma with related experience
• Experience Minimum of 3+ years of past hotel sales experience preferred
• Experience in a similar size and quality hotel preferred

SKILLS AND KNOWLEDGE

The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent verbal and written communication skills including leading and participating in formal presentations
• Advanced level of producing luxury business sales through directly soliciting business
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Prior experience with the luxury consortia travel companies
• Strong computer skills
• Experience with amadeus Agency 360 and Demand 360 business intelligence products and STR reports
• Strong desire to deliver high quality customer service
• Detail oriented and organized as it pertains to accuracy and efficiency

JOB DUTIES

• Responsible for meeting or exceeding individual revenue goals in the luxury market segment(s) for the hotel
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
• Conduct site inspections, actively entertain, and interact with customers
• Travel locally to conduct outside calls and attend tradeshows representing hotels required
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Maintain relationship with brand's national sales office
• Responsible for negotiating volume account contracts and implementation and set up as required
• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling
• Assist in the development of the annual budget and quarterly property reviews
• Completion of weekly/monthly sales activity goals provided by each property
• Audit and edit all luxury consortia platforms in partnership with the marketing team to keep content accurate and up to date.
• Manage all FAM and educational stay requests from luxury consortia partners.
• Respond to all consortia and Group RFPs
• Run daily Reservations Booked reports to mark and classify VIP's according to Hyatt standards.
• Run daily Arrival reports to identify special requests, amenities, potential upgrades, early check-in or late check-out requests and distribute to the front office team.
• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
• Other duties as assigned

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.