Recent Graduate Biomedical Engineer - Degreed I

The Fountain Group; Illinois; Hybrid; USD 34,000 - 39,000; Full time

Job summary

The Fountain Group is seeking a hands-on Field Service Engineer/Technician to support installation, maintenance, servicing, troubleshooting, and testing of medical device systems at customer sites.

This travel-heavy role requires local candidates in New York City or Kansas City, MO, up to 80% domestic travel, ability to lift 50 pounds, and strong documentation skills for QMS records.

Qualifications

• Bachelor's degree in Biomedical Engineering is required.
• Willingness to travel up to 80% domestically.
• Ability to work independently in the field.
• Comfort with lifting up to 50 pounds.

Responsibilities

• Install medical device systems at customer locations.
• Perform hardware and software upgrades on medical systems.
• Troubleshoot and complete field service repair calls.
• Perform preventive maintenance on medical equipment.
• Complete accurate service records for QMS.
• Manage weekly field schedules and travel requirements.
• Support regulatory compliance initiatives (QMS/EMS).
• Work in compliance with FDA regulations and SOPs.

Skills

Field service

Travel readiness

Biomedical engineering

Troubleshooting

Documentation

Independence

Mechanical aptitude

Equipment installation

Communication

Safety protocols

Education

Bachelor's degree in Biomedical Engineering

Tools

Hand tools

Job description

CANDIDATES MUST BE LOCAL TO EITHER NEW YORK CITY OR KANSAS CITY, MO This is a travel role. Position to be located in either New York City or Kansas City however national travel will be required. This is a Field Service Engineer Tech role. These positions involve 80-100% travel. Candidates will pay up front for travel expense and be reimbursed once expenses are submitted and approved via Fieldglass. Candidates will be paid for travel time.

Pay: $25-$28/hr

Required Qualifications

• Must be local to New York City, NY or Kansas City, MO.
• Must be willing and able to travel up to 80% domestically.
• Bachelor's degree in Biomedical Engineering
• Hands-on experience with equipment installation, maintenance, servicing, testing, troubleshooting, repair, or preventive maintenance.
• Strong mechanical aptitude with hands-on experience using tools and performing mechanical assembly.
• Exceptional technical troubleshooting and problem-solving skills.
• Ability to work independently in the field with minimal supervision.
• Ability to accurately complete service records and technical documentation.
• Strong organizational, scheduling, communication, and follow-up skills.
• Ability to collaborate with customers and cross-functional internal teams to resolve service issues.
• Ability to lift up to 50 pounds.
• Ability to work overtime as needed and maintain regular and predictable attendance.
• Strong written and verbal communication skills.
• Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.

Preferred:Previous medical device industry or field service experience; experience working within a regulated environment and Quality Management System (QMS); technical writing experience; and experience working within a geographically dispersed or matrixed organization.

We are seeking a hands-on Field Service Engineer/Technician to support the installation, maintenance, servicing, troubleshooting, and testing of medical device systems and system components.

This is a highly travel-intensive field position requiring up to 80% domestic travel to customer locations. Candidates must currently be local to either New York City or Kansas City, Missouri.

Job Responsibilities

• Install medical device systems and system components at customer locations.
• Perform hardware and/or software upgrades on medical systems.
• Troubleshoot and complete field service repair calls.
• Perform regularly scheduled preventive maintenance (PM) on medical equipment.
• Test equipment and systems to ensure proper operation and performance.
• Complete accurate service records for submission to the Quality Management System (QMS).
• Manage weekly field schedules, travel requirements, and customer/service communications.
• Prepare timely and accurate business expense reports in accordance with company policies.
• Support company QMS, Environmental Management System (EMS), and regulatory compliance initiatives.
• Perform work in compliance with applicable FDA regulations, company policies, operating procedures, processes, and assigned tasks.
• Maintain professional communication and collaboration with customers, employees, contractors, and vendors.
• Work independently while collaborating with internal teams to resolve technical and customer service issues.
• Perform additional field service responsibilities as assigned.

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