Receiving & Inventory Operations Lead

careers-naturalgrocers; Grand Forks (ND); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Birthday Bonus Pay

Vitamin Bucks

Holiday Pay

Paid Time Off

Health and Wellness Program

EAP

Employee Referral Program

good4u Crew Member Discount

Job summary

Natural Grocers in Grand Forks, ND is seeking a Receiving Manager to lead the receiving department, train staff, and manage daily operations, including duties as MOD on a scheduled basis. The role emphasizes accuracy, forklift operation, and coordination with store management.

Responsibilities include ensuring product integrity, using SAP and inventory tools, processing POs and invoices, and delivering exceptional customer service.

Qualifications

• High School diploma, GED or equivalent preferred.
• 1-2 years of experience in retail experience in a grocery or retail environment; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• 1-2 years of receiving experience preferred.
• Ability to obtain forklift certification.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Sense of urgency in the completion of tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, excellence and adhering to all policies.
• Accurately receiving all incoming products including date, accuracy and damage checking.
• Scanning all incoming and outgoing product.
• Staging products for efficient delivery to the sales floor.
• Processing all POs, RPOs, mispicks, invoices and paperwork timely and accurately.
• Researching and processing all discrepancies.
• Communicating with department managers regarding delivery issues and vendor out-of-stocks.
• Following up on special orders.
• Operating a forklift and pallet jack as required.
• Maintaining a clean and organized back room.
• Ensuring all in-stock products/conditions meet company standards.
• Training and monitoring department personnel including assigning and following up on tasks.
• Working with other department managers to cross-train staff to accomplish all needed tasks.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Opening and closing of store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

Skills

Customer service

Attention to detail

MS Office

Forklift certification

Education

High school diploma

Tools

SAP

BEx

Inventory software

Job description

Natural Grocers in Grand Forks, ND is seeking a Receiving Manager to lead the receiving department, train staff, and manage daily operations, including duties as MOD on a scheduled basis. The role emphasizes accuracy, forklift operation, and coordination with store management.

Responsibilities include ensuring product integrity, using SAP and inventory tools, processing POs and invoices, and delivering exceptional customer service.