Receivables Management Specialist I

Citizens Energy Group; Spring Hollow (IN); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision

Defined Benefit Pension Plan

401(k) Retirement Plan with company?

Job summary

Citizens Energy Group is seeking a Receivables Management Specialist I to enhance collections on outstanding receivables and reduce bad debt. The role handles customer payment transfers, deposits, and balance transfers within the same business unit, in compliance with Indiana rules and Citizens’ terms.

The position includes analyzing credit documentation, researching refunds, posting EFT payments, and generating adverse action letters under FCRA.

Qualifications

• High School Diploma or equivalent required.
• Proficient in standard business software and PC use.
• Strong written and verbal communication skills.

Responsibilities

• Process credit and collections transactions via Customer Information System and Contact Center requests.
• Improve receivables and reduce bad debt by resolving misapplied or unposted payments.
• Complete and analyze recurring reports to support cash flow and bad debt reduction.
• Participate in ongoing employee training and development activities.
• Perform other duties as assigned.

Skills

Multitasking

Communication skills

PC software proficiency

Education

High School Diploma or equivalent

Job description

Overview

We have an exciting opportunity for a Receivables Management Specialist I to join our team!

The Receivables Management Specialist I performs a variety of credit and collections activities to improve collections on outstanding receivables and reduce bad debt. This role processes Contact Center requests such as applying or adjusting security deposits, directing and transferring customer payments, and transferring accounts receivable balances within the same business unit in compliance with Indiana Administrative Code and Citizens’ Terms and Conditions. Responsibilities include researching and issuing customer refunds, reviewing residential credit documentation for creditworthiness, resolving unposted payments, manually posting EFT payments, and generating adverse action letters in accordance with the Fair Credit Reporting Act. The position also manages credit and collections exceptions generated through the Customer Information System.

Citizens Energy Group offers a competitive salary and benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule

Minimum Salary: $43,600(Grade 4)

Responsibilities

• Process credit and collections transactions by completing Customer Information System and Contact Center requests related to payment transfers, receivable transfers, refunds, budget corrections, and deposit adjustments.
• Improve receivables and reduce bad debt by reviewing, analyzing, and resolving misapplied and unposted customer payments.
• Complete and analyze recurring reports to support cash flow improvement and bad debt reduction.
• Participate in ongoing employee training and development activities.
• Perform other duties as assigned.

Qualifications

• High School Graduate or equivalent.
• Proficient in the use of a personal computer and standard business software applications.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and work effectively in a high-volume, transaction-driven environment.

Preferred Skills/Qualifications

• Knowledge of the IURC Administrative code for gas, water and wastewater.
• Knowledge of Citizens Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.
• Knowledge of Citizens Customer Information System.

Job Posting Deadline:Open Until FilledCitizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.