Rec Dispensary Associate

Renew Cannabis Co.; Glassboro, Northern (NJ, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Renew Cannabis Co. in New Jersey is seeking a Dispensary Associate focused on customer service and education over sales. You will be the face of our company to customers and help connect them with the right products for recreation or wellness.

Responsibilities include handling patient orders, maintaining an inviting retail space, and delivering accurate information with a compliant, SOP-driven approach. You will engage with customers to foster trust and long-term relationships within the

Qualifications

• Customer-service oriented role in retail or service setting.
• Ability to educate customers on products and policies.
• Maintain cleanliness and compliance with SOPs.

Responsibilities

• Record, arrange, and package patient orders.
• Keep the retail space organized and clean.
• Provide exceptional service to new and existing customers.
• Process POS transactions accurately.
• Respond to customer requests with clear information.
• Maintain knowledge of products available.
• Follow store engagement and compliance procedures.
• Project a positive image to customers and community.
• Build long-term relationships for referrals.

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business