Retail Associate (Part-time)

Columbia Care; Villa Park (IL); On-site; USD 16,531 - 24,796; Part time

Job summary

Columbia Care in Villa Park, IL is seeking a Part-time Retail Associate to guide patients, provide compassionate customer care, and ensure accurate product selection. You will collaborate with store leadership and assist with intake forms, records, sales, and promotions.

Strong communication, a MED badge, and 1–3 years of retail experience are essential. This role requires weekend availability and a customer-first mindset in a compliant, fast-paced environment.

Qualifications

• 1-3 years of experience in a retail operation, POS systems, and Microsoft Office programs.
• Passionate about retail operation, compliance and inventory control.
• Excellent and effective consulting skills.
• Exceptional interpersonal skills, including listening.
• Excellent written and verbal communication in English.
• Detail oriented with ability to follow instructions and organize work.
• MED badge required.

Responsibilities

• Ensure all intake forms and paperwork are completed and filed; enter information into company databases.
• Confirm patient purchase limits prior to admission into consultation area and dispensary.
• Provide exceptional customer care and promote positive customer relations.
• Respond to calls or emails from customers requesting product, training, and information.
• Manage patient records using state and company databases; update databases as needed.
• Fulfill customer orders and assist with product promotions.
• Promote and sell all products while maintaining integrity and trust in the brands.

Skills

Retail operations

POS systems

Microsoft Office

Customer service

Interpersonal skills

English communication

Attention to detail

Organization

Tools

POS systems

Microsoft Office

Job description

Position Overview

The Retail Associate provides guidance and education to each patient with cannabis needs. They are responsible for providing customer care with empathy, compassion and professionalism. For living our vision, mission and values always, and ensuring customers receive the correct medicinal product that best benefits their needs.

Job Description

We are seeking a highly motivated and energetic part-time Retail Associate, who shares our passion to provide quality medicine and excellent patient care to patients and who support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership and reports to the Store Manager and Lead Associates.

FLSA status

Non-Exempt

Travel %

0

Schedule

Part-time / including weekends

Major Areas of Responsibility

• Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference
• Confirms patient purchase limits prior to admission into the consultation area and dispensary
• Provide exceptional Customer Care by promoting and maintaining positive customer relations
• Respond to calls or emails from customers requesting product, training, and general information
• Management of patient records through the use of state and company database
• Maintenance and update of databases as needed
• Fulfillment of customer orders
• Responsible for the sales and promotion of all products
• Build and maintain a high level of integrity and trust for specific products

Minimum Qualifications (Skills, Knowledge & Abilities)

• 1-3 years of experience in a retail operation, point of sales systems and use of Microsoft office programs
• Must be passionate about handling all aspects of a retail operation, compliance and inventory control
• Excellent and effective consulting skills
• Exceptional interpersonal skills, including listening
• Excellent written and verbal communication in English
• Ability to detail and able to consistently follow up instructions as outlined
• Ability to organize and prioritize work
• MED badge required

Additional Abilities Required

While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.

Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.