Rec Dispensary Associate

Renew Cannabis Co.; Lebanon (ME); Hybrid; USD 2,066,000 - 2,755,000; Full time

Job summary

Renew Cannabis Co. is seeking a Dispensary Associate in Maine to serve as a knowledgeable customer advocate and brand ambassador. You will educate customers on products and assist with purchases while adhering to SOPs and maintaining a clean, compliant retail space.

The role emphasizes building lasting relationships with customers for referrals and repeat business, with a focus on friendly, informative service and accurate POS handling in a busy dispensary environment.

Qualifications

• Educator who can connect customers with the right cannabis products.
• Follow SOPs to maintain a compliant, retail environment.
• Maintain cleanliness and appearance of the store and work area.
• Build long-term relationships for referrals and repeat business.

Responsibilities

• Records, arranges, and packages patient orders.
• Maintains an organized environment and facility appearance.
• Provide consistent exceptional service for new and existing customers.
• Point of sale system entry.
• Respond to customer requests for information in a patient and informative way.
• Maintain a basic understanding of the products available within the retail location.
• Be able to follow best practices established by the store for customer engagement and compliance.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Ability to build long term relationships with customers for referrals and repeat business.

Job description

The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...

• Records, arranges, and packages patient orders
• Maintains an organized environment and facility appearance
• Provide consistent exceptional service for new and existing customers
• Point of sale system entry
• Respond to customer requests for information in a patient and informative way
• Maintain a basic understanding of the products available within the retail location
• Be able to follow best practices established by the store for customer engagement and compliance
• Projects a positive image of the organization to employees, customers, industry, and community
• Ability to build long term relationships with customers for referrals and repeat business