Rebate Processing Specialist-Associate

Center for Sustainable Energy (CSE); United States; Remote; USD 90,000 - 110,000; Full time

Job summary

A leading non-profit organization is seeking a Director of Talent Acquisition & Talent Management. This role involves managing clean transportation rebate applications, providing technical support, and ensuring compliance with program requirements. The ideal candidate will have strong organizational and interpersonal skills, along with experience in customer support and application processing. This position offers opportunities for professional growth and is essential to the organization's mission of promoting sustainable energy.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• 2 years of experience in office/clerical work or customer support.
• Ability to complete assigned work accurately and on time.

Responsibilities

• Process clean transportation rebate applications using Salesforce.com.
• Provide technical support to applicants for online application processes.
• Communicate with team leads to report concerns and suggest improvements.

Skills

Interpersonal Skills

Organizational Skills

Communication

Problem Solving

Education

Associate of Arts degree

Tools

Salesforce.com

Microsoft Outlook

Microsoft Word

Microsoft Excel

Adobe Acrobat

Job description

Direct message the job poster from Center for Sustainable Energy (CSE)

Director, Talent Acquisition & Talent Management

Processes clean transportation rebate applications efficiently and accurately.

Essential Functions and Responsibilities:

• Process clean transportation rebate applications using a customized Salesforce.com CRM system and other computer systems
• Follow detailed, standard practices and operating procedures to review rebate applications and varied, complex supporting documents for accuracy and completeness
• Make quick, consistent decisions following detailed program terms and conditions to determine rebate applicant eligibility
• Provide technical support to applicants for the online application and document submission processes
• Explain complex project requirements to applicants on the phone and in writing
• Use good judgment when speaking with applicants about non-public personal information
• Handle highly sensitive documents that contain non-public personal information, following mandatory security processes
• Use template-based and customized emails to communicate professionally and accurately with rebate applicants
• Prepare and mail rebate checks to rebate applicants
• Work effectively with fellow team members to complete rebate processing tasks, assisting others when opportunities arise
• Identify issues which may require deviation from standard practices and work with team leads to implement solutions
• Communicate with the operations team leads and operations managers to provide status updates, report concerns, and suggest solutions and improvements
• Organize, scan, file, and store hardcopy rebate applications
• Perform other related duties as assigned

Role Specific Responsibilities:

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

Required

• Strong ability to work on more than one program.
• Ability to organize tasks in a way that suits your work style, accommodates your team members, and complies with required processes
• Strong interpersonal and organizational skills
• Ability to communicate facts and constraints effectively verbally and in writing, even during difficult conversations
• Ability to complete assigned work accurately and on time
• Ability to identify alternative solutions to assigned issues and recommend course of action
• Intermediate ability to navigate in Adobe Acrobat PDF files
• Intermediate ability to use Microsoft Outlook, Word, Excel, and Windows 7
• Basic knowledge of customer service principles, project management and best practices with data entry and documentation.

Preferred

• Basic knowledge of and/or interest in electric, plug-in hybrid electric, and other alternative fuel vehicles
• Basic knowledge of and/or interest in local, state, and federal transportation issues related to greenhouse gases (GHGs) and climate change
• Basic knowledge of and/or interest in energy issues with basic understanding of sustainable energy policy and technologies
• Experience working with online customer relationship management (CRM) systems (e.g., Salesforce.com)
• Income verification or mortgage processing experience

Education:

• Associate of Arts degree required
• Additional work experience may be substituted for a degree

Experience:

• 2 years of experience in office/clerical work, customer support, application processing, or other areas related to the duties and responsibilities specified.
• A bachelor’s degree may be substituted for some work experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Center for Sustainable Energy (CSE) by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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