Rebate Operations Manager

Vertex Pharmaceuticals LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Vertex Pharmaceuticals LLC seeks a Manager of Commercial Rebate Operations to lead end-to-end rebate processes in US Market Access. You will partner with cross-functional teams to optimize contracts, rebates and reporting, leveraging data and automation to reduce revenue leakage and improve accuracy.

The role supports Model N/Revitas workflows, dashboards, and analytics, with an emphasis on SOX controls, audit readiness and alignment with government programs.

Qualifications

• Bachelor's degree in a quantitative or technological discipline (engineering, CS, accounting, finance, etc.).
• 4-6 years in US pharmaceutical contract operations, management, rebates, payments to payers or GPOs.
• 2+ years hands-on experience with managed care, Medicaid or US Government contracts (Model N, Validata, EDI, Helix).
• 2+ years reviewing and interpreting Master Agreements and Rebate Agreements.
• Proven ability to work in a complex, customer-focused environment with tight deadlines.

Responsibilities

• Manage end-to-end contract administration including setup in Model N/Revitas, rebate eligibility and volume reconciliation.
• Oversee discount validation, disputes and customer payments for distributor/specialty rebates.
• Develop and maintain SOPs for consistency in payment packages and reporting.
• Support contracting strategy, contract development, negotiation and execution.
• Collaborate with DTE teams to build dashboards and analytical models for rebates and trends.
• Conduct financial analytics to validate rebate calculations and ensure accuracy.
• Address customer disputes promptly within contractual timeframes and ensure compliant communication.
• Maintain audit-ready contract administration documentation and SOX controls.

Education

Bachelor's degree in a quantitative or technological discipline

Tools

Model N

Revitas

EDI

Helix

Job description

Job Description

The Manager of Commercial Rebate Operations has a critical role, reporting into the Associate Director, Rebate Operations team within the US Market Access organization. This is an exciting opportunity for a subject matter expert that applies an enterprise-level mindset and technical expertise at the intersection of data, process optimization, automation and innovation. The ideal candidate is passionate about patients, focused on driving for results, and is willing to be involved in hands‑on execution while building new functional capabilities.

The successful individual must be adept at cross‑functional collaboration, while also having a high degree of attention to detail and accuracy to mitigate revenue leakage. This role is expected to evolve and anticipate the needs and capabilities of customers, adapting to our growing portfolio, operating with compliance and integrity and contributing to Vertex's corporate goals.

This role has the option for remote or hybrid/on‑site based in Boston, MA (3 days onsite, 2 days remote weekly).

Key Responsibilities:

• Responsible for end‑to‑end contract administration operations, which includes contract set‑up in Model N/Revitas, rebate eligibility, volume reconciliation, discount validation, dispute and customer payment administration of Distributor/Specialty Pharmacy Service Fees and volume‑based Commercial rebates.
• Establish and maintain policies, procedures, and standards of SOPs to ensure consistency within the payment packages.
• Support the contracting strategy design, contract development, negotiation, and execution processes.
• Assist with special projects. Work closely with Data Technology Engineering (DTE) teams to build the infrastructure and tools to support rebate dashboards and analytical models. Optimize analytics and data for reporting and analysis of customer rebate trending and insights. Alternatively, proven capability to establish manual spreadsheets, to ensure accurate financial analysis, validation and payment and accurate translation into Government Price Reporting systems.
• Research, review, and interpret complex data to evaluate performance criteria on a unit‑by‑unit and customer‑by‑customer basis. Perform complex financial analytics to further execute and validate rebate calculations to ensure accuracy.
• Respond to, research and address customer disputes within contractual timeframes to ensure obligations are met. Provide timely issue resolution that impacts multiple customer segments. Accurately and concisely deliver customer‑centric communication in response to disputes and ensure compliance with the eligibility terms.
• Ensure timely ongoing maintenance of contract administration documentation to maintain detailed information for audit purposes.
• Stay current with all promulgated and proposed federal regulations that impact rebate and/or chargeback adjudications.
• Provide monthly and quarterly management reporting of contractual payment activities, dashboards and trends, support forecasting analyses and ad‑hoc requests.
• Work collaboratively with stakeholders including but not limited to: Government Pricing & Programs, Contract Operations, GTN Forecasting, USMA Data & Analytics COE, Data & Technology Enablement (DTE), Public Affairs, Commercial Legal, Payer Accounts, Trade & Distribution FP&A, Revenue Accounting, Accounts Payable, Internal Audit etc. to ensure transparency and collaboration across key processes and decisions. Support for these activities will vary and may include ownership of parts of cross‑functional processes.
• Supports all Sarbanes‑Oxley (SOX) controls are met and have appropriate documentation. Participate in and support SOX‑related, internal, and external audits.

Minimum Qualifications:

• Bachelor's degree in a quantitative or technological discipline required (e.g., Engineering, Computer Science, Accounting, Business, Statistics, Economics, Finance)
• 4-6 years US pharmaceutical industry‑adjacent experience with increasing responsibilities in contract operations, contract management, trade & distribution, rebate processing, and payments to commercial payers, GPOs, IDNs, Medicaid or U.S. Government.
• 2+ years' hands‑on experience with managed care, Medicaid, or U.S. Government contract administration technology (i.e. Model N, Validata, EDI, Helix).
• 2+ years' experience in reviewing and interpreting Managed Care, Medicaid, or U.S. Government Master Agreements and Rebate Agreements.
• Proven ability to work in a complex, customer‑focused environment with tight deadlines.
• Proven ability to build collaboration and drive problem‑solving within and across teams.
• Proven ability to influence stakeholders through effective written and verbal communication.
• Proven ability to prioritize and focus on activities that drive value.
• Excellent strategic thinker with analytical and solutions‑driven mindset.
• Excellent organizational skills and attention to detail.
• Intellectual curiosity, active listener, willingness to challenge the status quo