Real-Time Transit Communications Specialist

Metropolitan Transportation Authority; United States; On-site; USD 66,000 - 86,000; Full time

Job summary

Metropolitan Transportation Authority seeks an Associate Transit Customer Service Specialist 1 to translate real-time subway and bus service updates into clear, customer-facing communications. You will publish information across multiple platforms and provide chat-based customer care, working closely with Operations for near real-time accuracy.

The role requires rapid problem solving, excellent written communication, and the ability to operate in a 24/7 environment, including weekends and

Qualifications

• Quick and critical thinking to manage multiple issues daily.
• Experience in content development and community management.
• Gathers, assesses, and distills complex information for clear messaging.

Responsibilities

• Monitor subway and bus services in real time to assess impact.
• Translate service updates into concise, customer-facing messages.
• Publish updates across channels including website, app, and screens.
• Provide chat support, determine responses, and follow up with customers.
• Escalate urgent issues to operations and leadership as needed.
• Collaborate with Subway and Bus Operations Centers for near real‑time info.
• Identify opportunities to improve proactive communications and CX.
• Work in a 24/7 environment including nights, weekends, and holidays.

Skills

Quick thinking

Content development

Community management

Distill information

Multitask

Attention to detail

Work independently

Education

Bachelor’s degree

Associate degree

High school diploma

Education/experience equivalent

Job description

Metropolitan Transportation Authority seeks an Associate Transit Customer Service Specialist 1 to translate real-time subway and bus service updates into clear, customer-facing communications. You will publish information across multiple platforms and provide chat-based customer care, working closely with Operations for near real-time accuracy.

The role requires rapid problem solving, excellent written communication, and the ability to operate in a 24/7 environment, including weekends and