Real-Time Security Dispatch Specialist

PalAmerican Security; Marysville (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

PalAmerican Security is seeking a Dispatch Officer to support the Real Time Information Center, providing centralized command, communications, monitoring, and dispatch for security operations across hospital affiliates. You will monitor security tech, coordinate field responses, dispatch personnel, and maintain real-time situational awareness of security incidents.

The role requires handling emergency and non-emergency calls, prioritizing responses, and documenting incidents with accuracy.

Qualifications

• High school diploma or equivalent.
• 3-year security, customer service, or prior dispatch experience.
• Experience in military, law enforcement, first responder, healthcare security, or related public safety environments.
• Experience working in a Dispatch Center, Communications Center, SOC, or GSOC.

Responsibilities

• Operate security management, radio, telephone, and enterprise technology to monitor, prioritize, dispatch, and coordinate security resources.
• Receive, evaluate, prioritize, and process emergency and non-emergency calls for service from employees, patients, visitors, clinical staff, and external agencies.
• Dispatch onsite security personnel and supervisors using established protocols, monitor response activities, and support incidents through resolution.
• Monitor access control, intrusion detection, panic alarms, duress systems, CCTV surveillance, mass notification platforms, and other security technologies.
• Maintain real-time situational awareness of incidents, responder safety, resource allocation, and escalation needs.
• Assist in coordinating enterprise-wide responses to critical incidents, emergencies, and security events.
• Create, update, and close incident records in incident management systems with accurate, detailed, legally defensible documentation.
• Prepare incident reports, activity logs, statistical reports, and operational documentation.
• Support preliminary investigations by collecting information, preserving records, and coordinating follow-up activities.

Skills

Decision making

Interpersonal skills

Customer service

Multitasking

MS Office

Documentation

Education

High school diploma or equivalent

Tools

Security management systems

Radio communications

CCTV surveillance

Incident management systems

Job description

PalAmerican Security is seeking a Dispatch Officer to support the Real Time Information Center, providing centralized command, communications, monitoring, and dispatch for security operations across hospital affiliates. You will monitor security tech, coordinate field responses, dispatch personnel, and maintain real-time situational awareness of security incidents.

The role requires handling emergency and non-emergency calls, prioritizing responses, and documenting incidents with accuracy.