Dispatch

PalAmerican Security; Phoenix (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

More benefits

Job summary

PalAmerican Security is seeking a Dispatch Operator to join our team and ensure timely dispatch and escalation for client sites. The role involves coordinating information, answering calls, and monitoring alarm systems to deploy personnel as required.

The position emphasizes strong communication, reliability, and attention to detail in a collaborative security environment, with a full-time schedule and benefits package offered.

Qualifications

• Minimum 1 year of call center or dispatch operator experience.
• Proficient computer skills and software knowledge.
• Typing speed of at least 35 words per minute.
• Valid driver’s license and clean driving record.
• Strong problem-solving and decision-making skills.
• Effective verbal and written communication skills.

Responsibilities

• Maintain communication, video, and computer equipment.
• Coordinate information for pass-downs with Operations.
• Answer calls promptly and dispatch appropriately.
• Monitor alarm signals and deploy personnel as needed.
• Ensure all shifts are fully manned.
• Utilize effective communication skills in a collaborative environment.

Skills

Call center experience

Dispatch experience

Typing 35 WPM

Driver's license

Problem solving

Verbal & written communication

Tools

Dispatch software

Job description

Schedule: Saturday & Sunday 2pm-10pm, Monday-Wednesday 3pm-11pm

PalAmerican Security - Dispatch Position

Are you passionate about making a difference in your community? Do you have proficient computer skills and enjoy working in a collaborative environment?

Join PalAmerican Security as a Dispatch Operator and be part of a community dedicated to excellence and innovation. As a highly skilled and motivated individual, you will have the opportunity to work in a technology-forward position, ensuring the safety and security of our clients.

What We Offer:

• Full-time position with an average of 40 hours per week
• Superior benefits including Medical, Dental, Vision, Life Insurance, and more

Job Requirements:

• Minimum 1 year of call center or dispatch operator experience
• Proficient computer skills and software knowledge
• Ability to type a minimum of 35 words per minute
• Valid driver’s license and clean driving record
• Strong problem-solving and decision-making skills
• Effective verbal and written communication skills

Responsibilities:

• Maintain communication, video, and computer equipment
• Coordinate information for pass-downs with Operations
• Answer calls promptly and dispatch appropriately
• Monitor alarm signals and deploy personnel as needed
• Ensure all shifts are fully manned
• Utilize effective communication skills in a collaborative environment

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people‑first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement. [palamerican.com]

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our Monthly CARE awards—celebrating contributions at every level.
• With a promotion‑from‑within philosophy, ongoing training, and advancement opportunities, we support long‑term career growth for our team members.

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never‑ending desire for self‑improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.