Real-Time Route Dispatcher & Customer Support

Ecowaste Solutions; Springfield (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health plans

HSA option

Dental and vision

Company-paid life insurance

Retirement plan with company match

Paid time off

Employee discounts

Incentives

Job summary

Ecowaste Solutions is seeking a detail‑oriented Dispatcher in Springfield, MO to coordinate route sequences, communicate changes to drivers in real time, and provide first‑line support to customers and staff. The role requires organization, calm under pressure, and the ability to manage multiple tasks in a fast-paced dispatch center.

Responsibilities include sequencing routes, updating drivers, checking in/out drivers, answering phones, and supporting special projects.

Qualifications

• High school diploma or equivalent required.
• Knowledge of DOT rules and regulations required.
• Ability to balance multiple tasks while positively motivating, coaching, and communicating clear instructions to others.

Responsibilities

• Sequences and dispatches routes to keep drivers on schedule.
• Communicates route changes to drivers in real time.
• Checks drivers in and out to support a positive start and route completion.
• Answers phones and greets incoming employees.
• Answers customer calls and provides first level service.
• Provides administrative support for special projects and other tasks as assigned.
• Works with the team to ensure accurate information and superior customer service.
• Communicates clearly with team members in person and by phone.
• This position works Monday through Friday, with start times between 9:00 AM and 7:00 PM; additional hours may be needed based on business needs.

Skills

DOT knowledge

Multitasking

Communication

Customer service

Education

High school diploma or equivalent

Job description

Ecowaste Solutions is seeking a detail‑oriented Dispatcher in Springfield, MO to coordinate route sequences, communicate changes to drivers in real time, and provide first‑line support to customers and staff. The role requires organization, calm under pressure, and the ability to manage multiple tasks in a fast-paced dispatch center.

Responsibilities include sequencing routes, updating drivers, checking in/out drivers, answering phones, and supporting special projects.