Real-Time Route Dispatcher

Lakeshore Recycling Systems; Morton Grove (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Lakeshore Recycling Systems is seeking a Dispatcher to coordinate driver routes, trucks, and containers for efficient, on-time service delivery. This role requires strong routing knowledge, data interpretation, and excellent communication with drivers and field teams.

You will manage daily schedules, troubleshoot issues, and utilize routing software to optimize capacity while supporting customer service and operational goals in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in dispatch or logistics environment preferred.
• Valid driver’s license required; CDL preferred.
• Experience in waste management, transportation, or customer service environments is beneficial.

Responsibilities

• Assign and adjust driver routes daily to maximize productivity.
• Utilize routing platforms to manage same-day changes and next-day planning.
• Sequence efficient routes and support dynamic route strategy in response to demand and capacity needs.
• Maintain communication with drivers, Operations leadership, dispatch teams, and customers during route execution.
• Troubleshoot and resolve en route issues to prevent service interruptions.
• Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
• Close routes and input completed service data using digital tools or dispatch systems.
• Review disposal and service capacity plans to identify optimal load destinations.
• Work with operations leadership to evaluate swing route opportunities and balance high-demand service loads.
• Manage service tickets, driver logs, communications, and routing paperwork.
• Handle incoming requests from customer service, sales, or field staff efficiently.

Skills

Analytical skills

Time management

Communication skills

Detail-oriented

Multitasking

Education

High School Diploma or GED

Associate’s Degree or higher preferred

Tools

Routing platforms

Routing software

Excel

Microsoft Office

Job description

Lakeshore Recycling Systems is seeking a Dispatcher to coordinate driver routes, trucks, and containers for efficient, on-time service delivery. This role requires strong routing knowledge, data interpretation, and excellent communication with drivers and field teams.

You will manage daily schedules, troubleshoot issues, and utilize routing software to optimize capacity while supporting customer service and operational goals in a fast-paced environment.