Real-Time OT Apps Specialist — EMS/SCADA Support

American Electric Power; Salem (OH); On-site; USD 88,000 - 128,000; Full time

Job summary

American Electric Power seeks a Real Time Operations Application Support Specialist Sr to maintain and support OT real-time tools, EMS/SCADA, and related systems across transmission centers. You will coordinate patching, failover, and data archives, ensuring reliable operation and prompt issue resolution.

The role emphasizes scripting (PowerShell, Python), SQL, Windows Server experience, and vendor coordination, with a focus on continuous improvement and customer focus.

Qualifications

• Bachelor’s degree in a related field or associate’s with 2 years of relevant experience.
• High school diploma with 4 years of relevant experience acceptable.
• Certifications may substitute part of the required experience.

Responsibilities

• Coordinate configuration and support of data archives (PI, OSI Chronus) and assist with SCADA/EMS platform software upgrades.
• Perform OT platform analysis to maintain the reliability of SCADA and EMS systems.
• Investigate, troubleshoot, and resolve application issues with vendor coordination for EMS/SCADA.
• Develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
• Analyze logs and monitors to identify issues and develop mitigation plans.
• Monitor logs during performance events and collaborate on restoration plans with architects.
• Conduct backups and restoration tests; maintain emergency restoration procedures.
• Ensure reliable operation of OT applications including networking, databases, alarming and logging.
• Schedule patches and server configurations to minimize downtime in collaboration with teams.
• Provide after-hours on-call support for DMS/EMS and SCADA systems.

Skills

Adaptability

Customer focus

Problem solving

Communication

Education

Bachelor’s degree in related field

Associate’s degree + 2 years of relevant experience

High school diploma/GED + 4 years of relevant experience

Tools

PowerShell

Python

SQL Server

Oracle Database

Windows Server

ServiceNow ITSM

SCADA/EMS systems

Job description

American Electric Power seeks a Real Time Operations Application Support Specialist Sr to maintain and support OT real-time tools, EMS/SCADA, and related systems across transmission centers. You will coordinate patching, failover, and data archives, ensuring reliable operation and prompt issue resolution.

The role emphasizes scripting (PowerShell, Python), SQL, Windows Server experience, and vendor coordination, with a focus on continuous improvement and customer focus.