Solution Engineer, Real Time OT Systems

American Electric Power; New Albany, Northern (OH, KY); Hybrid; USD 88,000 - 129,000; Full time

Job summary

American Electric Power's New Albany, Ohio site seeks a Real Time Operations Solutions Engineer to design and support OT Real Time tools and systems, including EMS/SCADA/ADMS deployments. You will lead troubleshooting, mentor junior engineers, and coordinate vendor support across OT platforms.

You will analyze performance, develop new features, and script deployment/patches while supporting backups, on-call rotations, and maintenance activities to ensure reliable DMS/EMS/SCADA operations.

Qualifications

• Bachelor’s degree in a related field.
• Associate’s degree with 2 years relevant experience.
• High school diploma/GED with 4 years relevant experience.
• Professional certifications may substitute part of the required experience.

Responsibilities

• Design and implement architecture for SCADA, EMS, and ADMS systems.
• Lead troubleshooting efforts and coordinate vendor support for EMS/SCADA apps.
• Analyze performance metrics and propose improvements based on user feedback.
• Develop new features, conduct code reviews, and ensure coding standards.
• Support platform upgrades and configure data archives and monitoring tools.

Skills

Node.js

Express.js

Python

FastAPI / Flask

SQL Server

T-SQL

MongoDB

React 18+ / TS

TypeScript

REST APIs

Education

Bachelor’s degree in a related field

Associate’s degree in a related field

High school diploma/GED with 4 years relevant experience

Tools

SQL Server Management Studio

OSI Chronus

PowerShell

Job description

Job Summary The role involves establishing a moderate understanding of the technologies and processes necessary for the development and support of Operational Technology (OT) Real Time tools and systems. Key responsibilities include providing application support for Energy Management Systems (EMS) and Supervisory Control & Data Acquisition (SCADA) systems, as well as other applications utilized in Transmission Control Centers. The position also entails planning, researching, and evaluating patching, failover, and maintenance activities required for OT Real Time systems, along with developing a solid understanding of EMS and SCADA functionalities. Additionally, the role includes engaging in the development and maintenance of best practices for application development and participating in the creation of technical documentation to support RealTime applications. A strong emphasis on adaptability, customer needs, and continuous improvement is essential for effectively supporting Real Time systems.

What you’ll do:

Design and implement architecture for SCADA, EMS, and ADMS systems, ensuring reliability and adherence to standards. Lead troubleshooting efforts, mentor junior engineers, and coordinate vendor support for EMS and SCADA applications. Analyze system performance metrics, investigate application-related issues, and recommend improvements based on user feedback. Develop new features and enhancements, conduct code reviews, and ensure adherence to coding standards. Support SCADA/EMS platform software upgrades and perform operational technology platform analysis. Coordinate the configuration and support of data archives (PI, OSI Chronus) and participate in the configuration of network monitoring tools. Develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers. Analyze logs and application/system monitors to identify potential issues and create strategic plans for performance events. Conduct routine backups and periodic restoration tests to ensure backup validity and document emergency restoration procedures. Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

What we’re looking for:

Real Time Operations Solution Engineer SG7 Education & Experience Bachelor’s degree in a related field Or Associate’s degree in a related field with 2 years of relevant experience Or High school diploma/GED with 4 years of relevant experience Related Fields for Education and Experience: IT/OT System Administration IT/OT Application Support Cyber Security ADMS/DMA/EMS/OMS/SCADA Real Time Operations Solutions Engineer Senior SG8 Education and Experience: Bachelor’s degree in a related field with 2 years of relevant experience Or associate’s degree in a related field with 4 years of relevant experience Or High school diploma/GED with 6 years of relevant experience Note: Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.

In addition:

Next.js nice to have but not required Node.js, Express.js and general full-stack web development skills Experience with Python FastAPI or Flask Experience with SQL Server T-SQL, database modeling and design Experience with MongoDB schema design and query development Strong SQL query skills, both writing and tuning ORM experience (SQLAlchemy, Prisma, Sequelize) preferred Experience building background services, APIs, and microservices Experience with Python 3.x Experience with Node.js 18+ through current versions Experience with React 18+ and modern TypeScript development Overtime, on-call assignments, and occasional travel may be required.

Where you’ll work:

This role sits on site in New Albany, Ohio.

What you’ll get:

• Real Time Operations Solution Engineer SG7($87,633-$109,544)
• Real Time Operations Solution Engineer Senior SG8($98,993-$128,689)

American Electric Power (On-Site) $87K- $128K / Year

Compensation Grade: SP20-008 Compensation Range: $98,993.00 - $128,688.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.