Real-Time Ops Infra Specialist - 24/7 IT/OT Systems

AEP Service Corporation

New Albany (OH)

On-site

USD 75,000 - 110,000

Full time

7 days ago
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Benefits offered by this job

On-site in New Albany, OH
Competitive benefits package

Job summary

AMERICAN ELECTRIC POWER on-site in New Albany, OH is seeking an RT Ops Infrastructure Associate/Specialist to install, maintain, and repair IT/OT infrastructure for critical, 24/7 operations. The role covers hardware, OS patches, backups, virtual environments, and user support, with on-call duties and possible travel.

Two levels are offered (Assc and Specialist) with bachelor’s preferred, CompTIA A+ certification encouraged, and change-management duties.

Qualifications

  • Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area.
  • Bachelor’s degree is strongly preferred.
  • Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Responsibilities

  • Install, maintain, and repair computer hardware and peripherals.
  • Install, update, and patch operating systems, firmware, and software packages.
  • Perform system reboots, coordinating to maintain uptime.
  • Utilize process documentation for all job tasks.
  • Maintain accurate and detailed change management records.
  • Input network settings and perform basic network troubleshooting.
  • Performing computer system backups and restorations.
  • Work with and maintain virtual computing environments.
  • Support user account access, password management, and problem ticket resolution.
  • Support control center technology such as video walls, dispatch consoles, and EMP protection
  • Analyze and initiate resolution of control center environmental issues, such as power and HVAC.
  • Monitor and engage with the latest industry trends and technology.
  • Provide after-hour support as needed in an on-call rotation.
  • Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.

Job description

AMERICAN ELECTRIC POWER on-site in New Albany, OH is seeking an RT Ops Infrastructure Associate/Specialist to install, maintain, and repair IT/OT infrastructure for critical, 24/7 operations. The role covers hardware, OS patches, backups, virtual environments, and user support, with on-call duties and possible travel.

Two levels are offered (Assc and Specialist) with bachelor’s preferred, CompTIA A+ certification encouraged, and change-management duties.

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