Real-Time Ops Infra Specialist - 24/7 IT/OT Systems

AEP Service Corporation; New Albany (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

On-site in New Albany, OH

Competitive benefits package

Job summary

AMERICAN ELECTRIC POWER on-site in New Albany, OH is seeking an RT Ops Infrastructure Associate/Specialist to install, maintain, and repair IT/OT infrastructure for critical, 24/7 operations. The role covers hardware, OS patches, backups, virtual environments, and user support, with on-call duties and possible travel.

Two levels are offered (Assc and Specialist) with bachelor’s preferred, CompTIA A+ certification encouraged, and change-management duties.

Qualifications

• Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area.
• Bachelor’s degree is strongly preferred.
• Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Responsibilities

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots, coordinating to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate and detailed change management records.
• Input network settings and perform basic network troubleshooting.
• Performing computer system backups and restorations.
• Work with and maintain virtual computing environments.
• Support user account access, password management, and problem ticket resolution.
• Support control center technology such as video walls, dispatch consoles, and EMP protection
• Analyze and initiate resolution of control center environmental issues, such as power and HVAC.
• Monitor and engage with the latest industry trends and technology.
• Provide after-hour support as needed in an on-call rotation.
• Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.

Job description

AMERICAN ELECTRIC POWER on-site in New Albany, OH is seeking an RT Ops Infrastructure Associate/Specialist to install, maintain, and repair IT/OT infrastructure for critical, 24/7 operations. The role covers hardware, OS patches, backups, virtual environments, and user support, with on-call duties and possible travel.

Two levels are offered (Assc and Specialist) with bachelor’s preferred, CompTIA A+ certification encouraged, and change-management duties.