RT Ops Infrastructure Specialist Assc - Specialist

AEP Service Corporation; New Albany (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

On-site in New Albany, OH

Competitive benefits package

Job summary

AMERICAN ELECTRIC POWER on-site in New Albany, OH is seeking an RT Ops Infrastructure Associate/Specialist to install, maintain, and repair IT/OT infrastructure for critical, 24/7 operations. The role covers hardware, OS patches, backups, virtual environments, and user support, with on-call duties and possible travel.

Two levels are offered (Assc and Specialist) with bachelor’s preferred, CompTIA A+ certification encouraged, and change-management duties.

Qualifications

• Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area.
• Bachelor’s degree is strongly preferred.
• Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.

Responsibilities

• Install, maintain, and repair computer hardware and peripherals.
• Install, update, and patch operating systems, firmware, and software packages.
• Perform system reboots, coordinating to maintain uptime.
• Utilize process documentation for all job tasks.
• Maintain accurate and detailed change management records.
• Input network settings and perform basic network troubleshooting.
• Performing computer system backups and restorations.
• Work with and maintain virtual computing environments.
• Support user account access, password management, and problem ticket resolution.
• Support control center technology such as video walls, dispatch consoles, and EMP protection
• Analyze and initiate resolution of control center environmental issues, such as power and HVAC.
• Monitor and engage with the latest industry trends and technology.
• Provide after-hour support as needed in an on-call rotation.
• Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.

Job description

Job Posting End Date10-03-2026Please note the job posting will close on the day before the posting end date.Job SummaryThe Real Time Operations Infrastructure Specialist function establishes an understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities.The Specialist Associate level is responsible for lower-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues.The Specialist level will independently or with little guidance handle infrastructure assignments, produce technical documentation for compliance, monitor system performance, and resolve issues. Additionally, the role includes managing technical platforms, supporting users, and participating in a collaborative team culture.Job DescriptionWhat You’ll Do:• Install, maintain, and repair computer hardware and peripherals.• Install, update, and patch operating systems, firmware, and software packages.• Perform system reboots, coordinating to maintain uptime.• Utilize process documentation for all job tasks.• Maintain accurate and detailed change management records.• Input network settings and perform basic network troubleshooting.• Performing computer system backups and restorations.• Work with and maintain virtual computing environments.• Support user account access, password management, and problem ticket resolution.• Support control center technology such as video walls, dispatch consoles, and EMP protection• Analyze and initiate resolution of control center environmental issues, such as power and HVAC.• Monitor and engage with the latest industry trends and technology.• Provide after-hour support as needed in an on-call rotation.• Learn and evaluate OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System.What we're looking for:RT Ops Infrastructure Specialist Assc(Grade 6)Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred.Experience: No additional experience beyond that listed in education is required.Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.Additional Requirements:Over-time, on-call assignments, and occasional travel may be required.RT Ops Infrastructure Specialist (Grade 7)Education: Minimum of an Associate’s degree in an applicable area OR equivalent education and experience of a high school diploma/GED and two (2) years of relevant experience in an applicable area or certification in an applicable area. Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor’s degree is strongly preferred.Experience: In addition to any experience included in education requirements above, must have two (2) years of relevant experience in a related role.Licenses/Certifications: CompTIA A+ or other Computer Science certification preferred.Additional Requirements:Over-time, on-call assignments, flexible hours assignments, and occasional travel may be required.Where You'll Work:On-Site in New Albany, OHWhat You'll Get:RT Ops Infrastructure Specialist Assc $80,763- $86,976RT Ops Infrastructure Specialis $98,993- $124,940In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.Where Putting the Customer First Powers Everything We DoAt AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!AMERICAN ELECTRIC POWER (On-Site)#LI-Onsite#AEPCareers.Compensation DataCompensation Grade:SP20-006Compensation Range:$74,551.00 - $109,543.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.