Real-Time Ops Controller - TS/SCI with Poly

CACI International Inc; Springfield (VA); On-site; USD 79,000 - 165,000; Full time

Job summary

CACI International Inc in the United States seeks a Real-Time Operations Controller to join a 24/7/365 crew monitoring ground equipment and services in an automated planning system. The role involves coordinating with team members, handling incidents, and ensuring service readiness across shifts.

The candidate will support payload operations, perform diagnostics, and report on system health while traveling up to 25% CONUS; a TS/SCI with Polygraph is required, with training provided for

Qualifications

• Requires a Bachelor’s degree and at least 3 years of related experience.
• TS/SCI with Polygraph is required to begin employment; higher clearance may be needed.
• Willing to work 12-hour shifts (5am–5pm or 5pm–5am).
• Knowledge of Radio Frequency spectrums and satellite infrastructure.
• Experience with complex satellite communication systems.
• Networking experience and ability to learn complex systems with little direction.

Responsibilities

• Monitor system health, respond to issues, and gather data for troubleshooting.
• Lead daily turnover, update operations log, and verify entries.
• Support system testing after upgrades and during maintenance.
• Monitor performance and determine courses of action.
• Coordinate with crew to maintain system health and share outcomes.
• Document discrepancies concisely as they occur.
• Investigate and rectify procedural discrepancies.
• Identify process-improvement opportunities.
• Coordinate with subsystem engineers to implement configuration changes.
• Certify in multiple operator positions with training prior to testing.
• Perform remote diagnostic monitoring of systems.
• Support mission processing and payload operations with the team.

Skills

Analytical skills

Troubleshooting

Communication skills

Multi-tasking

Self-motivation

Mentorship

Customer interaction

Networking

Education

Bachelor’s degree

Job description

CACI International Inc in the United States seeks a Real-Time Operations Controller to join a 24/7/365 crew monitoring ground equipment and services in an automated planning system. The role involves coordinating with team members, handling incidents, and ensuring service readiness across shifts.

The candidate will support payload operations, perform diagnostics, and report on system health while traveling up to 25% CONUS; a TS/SCI with Polygraph is required, with training provided for