Real-Time Operations Controller

CACI International; Town of Aurora (NY); On-site; USD 75,000 - 158,000; Full time

Job summary

CAC I is seeking a Real-Time Operations Controller to join a 24x7 crew, monitoring ground equipment and services in an automated scheduling system. Responsibilities include maintaining system health, troubleshooting, and coordinating with engineers on maintenance activities.

This role requires a TS/SCI with Polygraph and the ability to work 12-hour shifts. You will collaborate across teams, support mission processing, and participate in on-the-job training for certification in multiple operator

Qualifications

• Bachelor’s degree and at least 3 years of related experience.
• TS/SCI with Polygraph is required to begin employment; higher poly may be required.
• Ability to work 12-hour shifts (5a m to 5 pm, or 5 pm to 5 am).
• Understanding RF spectrums and how they can be utilized, acquired, and corrected.
• Understanding operating complex satellite infrastructure and satellite communication systems.
• Networking experience.
• Self-motivated with the ability and desire to learn complex systems with little direction.
• Mentor to peers; strong written and verbal communications skills.
• Ability to multi-task.
• Strong analytical and troubleshooting skills.
• Desire: Experience in real-time operations environment, SIGINT analysis and satellite communications knowledge

Responsibilities

• Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for trouble shooting
• Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy.
• Support system testing after upgrades and during maintenance activities
• Monitor system performance to be able to respond to event notifications and determine courses of action
• Coordinating with other crew members to maintain system state of health
• Report discrepancies concisely as they occur
• Investigate and rectify procedural discrepancies
• Identify areas of process improvement
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
• Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing
• Perform remote diagnostic monitoring of systems
• Monitor and perform actions related to mission processing
• Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
• Support payload operations in coordination with other team members

Skills

TS/SCI with polygraph

Bachelor’s degree

Satcom understanding

Networking experience

Analytical skills

Troubleshooting

Multi-tasking

Written and verbal communication

Mentoring

Customer interaction

12-hour shifts

Self-motivated

Education

Bachelor’s degree

Job description

Job Title: Real-Time Operations Controller

Job Category: Intelligence

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

Anticipated Posting End: 10/6/2026

The Opportunity

The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am) Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.

Responsibilities

• Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for trouble shooting
• Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy.
• Support system testing aft er upgrades and during maintenance activities
• Monitor system performance to be able to respond to event notifications and determine courses of action
• Coordinating with other crew members to maintain system state of health
• Report discrepancies concisely as they occur
• Investigate and rectify procedural discrepancies
• Identify areas of process improvement
• Coordinate with subsystem engineering subject matt er experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
• Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing
• Perform remote diagnostic monitoring of systems
• Monitor and perform actions related to mission processing
• Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
• Support payload operations in coordination with other team members

Qualifications

Required:

• Requires a Bachelor’s degree and at least 3 years of directly related experience, or equivalent combination of education and experience.
• A TS/SCI with minimum Polygraph is required to begin employment. As a requirement of continued employment, you will be required to obtain a higher level poly.
• Must be able/willing to work 12hour shift s (5a m to 5 pm, or 5 pm to 5 am).
• Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
• Understanding on operating complex satellite infrastructure and satellite communication systems
• Networking experience
• Self-motivated with the ability and desire to learn complex systems with little direction
• Serve as a mentor to peers
• Routine interaction with multiple customers.
• Solid written and verbal communications skills
• Ability to multi -task
• Strong analytical and troubleshooting skills

Desired:

• Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, real-time watch operations support
• Knowledge of both theoretical and practical aspects of satellite communications

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CAC I values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$75,200 - 158,100 USD

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.