Real-Time Ops Controller (TS/SCI+Poly)

CACI International Inc; Aurora (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

Real-Time Operations Controller at CACI International Inc is a full-time role within a 24/7 operations team. The position monitors ground equipment, schedules services, and coordinates with engineering to maintain system health and performance.

The role requires a TS/SCI clearance with polygraph, a bachelor’s degree with at least 3 years of related experience, and the ability to work 12-hour shifts in a dynamic, mission-critical environment.

Qualifications

• Bachelor's degree and at least 3 years of directly related experience or equivalent combination of education and experience.
• Requires TS/SCI with Polygraph to start; higher level poly required for continued employment.
• Willingness to work 12-hour shifts (5am–5pm or 5pm–5am).
• Understanding of RF spectrums and satellite infrastructure and satellite communications.
• Networking experience and ability to learn complex systems with little direction.
• Mentor to peers and interact with multiple customers.
• Strong written and verbal communications; ability to multi-task.
• Analytical and troubleshooting skills.

Responsibilities

• Work with crew members to execute daily procedures and maintain system health, responding to issues or gathering data for troubleshooting.
• Lead daily turnover, update operations logs on progress, and review log entries for accuracy.
• Support system testing after upgrades and during maintenance activities.
• Monitor system performance and respond to event notifications with appropriate actions.
• Coordinate with crew members to maintain system health and report discrepancies concisely.
• Investigate and rectify procedural discrepancies; identify areas for process improvement.
• Coordinate with subsystem engineering experts to implement configuration changes and maintenance on the network.
• Certify in multiple operator positions with knowledge-based and on-the-job training prior to certification testing.
• Perform remote diagnostic monitoring of systems and monitor mission processing.
• Support requests for re-processing and playback, lab analysis, and feedback to customers on results.
• Support payload operations in coordination with team members.
• Ensure timely communication and escalation as required.

Skills

Clear communication

Analytical thinker

Mentor to peers

Multi-tasking

Self-motivated learner

Education

Bachelor's degree

Job description

Real-Time Operations Controller at CACI International Inc is a full-time role within a 24/7 operations team. The position monitors ground equipment, schedules services, and coordinates with engineering to maintain system health and performance.

The role requires a TS/SCI clearance with polygraph, a bachelor’s degree with at least 3 years of related experience, and the ability to work 12-hour shifts in a dynamic, mission-critical environment.