Real-Time Freight Tracking Specialist

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Circle Logistics, Inc. seeks an OP8 Track & Trace Specialist to monitor and manage customer freight within the OP8 service division.

This role provides shipment oversight, proactive communication, portal management, and operational support to ensure freight moves efficiently and customers receive timely updates. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment.

Qualifications

• High School Diploma, GED, or equivalent required.
• Experience in customer service, logistics, dispatching, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating with cross-functional teams.
• Professional demeanor, reliability, and positive attitude.

Responsibilities

• Monitor and track freight movements using visibility platforms.
• Provide shipment updates within TMS and customer systems.
• Manage customer communications via email and phone.
• Update customer portals with accurate shipment information.
• Identify and communicate delays or issues to internal teams and customers.
• Maintain accurate shipment records (pickup, delivery times, reference numbers, etc).
• Initiate and document check calls with carriers and drivers to ensure visibility.
• Coordinate with operations, customer service, and sales to resolve issues.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and dashboards to support requests.
• Handle multiple customer requirements with high accuracy.

Skills

Strong communication

Organizational skills

Time-management

Problem-solving

Attention to detail

Independent worker

Education

High School Diploma or GED

Tools

TMS proficiency

Microsoft Office

Google Workspace

Job description

Circle Logistics, Inc. seeks an OP8 Track & Trace Specialist to monitor and manage customer freight within the OP8 service division.

This role provides shipment oversight, proactive communication, portal management, and operational support to ensure freight moves efficiently and customers receive timely updates. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment.