Real-Time Freight Tracking Specialist

The Custom Companies, Inc.; Northlake (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Generous time off

Career growth opportunities

Mentorship

Job summary

The Custom Companies, Inc. is seeking a Transportation Coordinator to monitor shipments from pickup to delivery, ensuring on-time performance and proactive issue resolution. You will communicate with drivers, carriers, customers, and internal teams to keep everyone informed throughout the process.

This role requires strong organization, multitasking, and excellent communication skills. A high school diploma is required, with logistics education or experience considered a plus.

Qualifications

• High school diploma or GED equivalent (Associate's or Bachelor's degree in logistics, supply chain, or a related field is a plus).
• Prior experience in shipment tracking, logistics coordination, dispatch, or customer service — transportation/freight industry experience preferred but not required.
• Strong organizational and time-management skills, with the ability to multitask and manage customer expectations in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills, including professional phone and email etiquette.
• Comfortable handling high call volume and working across multiple computer systems/tracking platforms at once.
• Basic proficiency with Microsoft Office (Outlook, Excel, Word); TMS experience a plus.
• Customer-service mindset with strong problem-solving instincts and the composure to handle issues under pressure.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Monitor and track shipments from pickup through delivery using tracking systems and the transportation management system (TMS).
• Make proactive check calls to drivers and carriers; input updates into the dispatch/TMS system.
• Notify customers and internal teams of deviations from the run schedule.
• Handle high-volume calls and emails; resolve needs quickly and professionally.
• Identify and resolve shipment exceptions by coordinating corrective action.
• Communicate updates, delays, and exceptions to customers, drivers, carriers, and internal teams.
• Coordinate with Sales, Dispatch, and Operations to resolve issues and hand over shipment details.
• Maintain accurate records of shipment details and tracking activity.

Skills

Shipment tracking

Customer service

Dispatch coordination

Communication

Multitasking

TMS experience

MS Office

Education

High school diploma or GED

Associate's or Bachelor's in logistics (plus)

Tools

TMS

MS Office

Job description

The Custom Companies, Inc. is seeking a Transportation Coordinator to monitor shipments from pickup to delivery, ensuring on-time performance and proactive issue resolution. You will communicate with drivers, carriers, customers, and internal teams to keep everyone informed throughout the process.

This role requires strong organization, multitasking, and excellent communication skills. A high school diploma is required, with logistics education or experience considered a plus.