Real-Time Field Tech Support & Work-Order QC

Flock; Oregon; Híbrido; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

Flock is seeking a remote-oriented Support Engineer to provide real-time, chat-based troubleshooting for field technicians and third-party contractors. You will audit and review work orders for accuracy and compliance with updated field standards, and conduct investigative research to identify root causes for complex issues.

In this role, you will manage high-volume, concurrent support cases using Salesforce and internal tools, collaborating with operations and field teams to clarify

Formación

• Demonstrated experience delivering chat-based technical support remotely.
• Ability to multitask across live support cases, work orders, and documentation systems.
• Clear written communication to articulate technical guidance and collaborate across teams.

Responsabilidades

• Deliver real-time, chat-based troubleshooting across hardware, cameras, network, and app issues.
• Audit and review newly generated work orders for accuracy and completeness.
• Investigate recurring or complex technical issues to determine root causes and guide field teams to resolution.
• Manage high-volume support cases using Salesforce and internal queue tools.
• Collaborate across operations and field teams to clarify work order requirements and resolve escalations.

Conocimientos

Real-time troubleshooting

Multitasking

Clear written communication

Salesforce proficiency

Web apps navigation

Camera/network/hardware familiarity

Herramientas

Salesforce

Knowledge management systems

Documentation systems

Web applications

Descripción del empleo

Flock is seeking a remote-oriented Support Engineer to provide real-time, chat-based troubleshooting for field technicians and third-party contractors. You will audit and review work orders for accuracy and compliance with updated field standards, and conduct investigative research to identify root causes for complex issues.

In this role, you will manage high-volume, concurrent support cases using Salesforce and internal tools, collaborating with operations and field teams to clarify