Techline Operator

Flock; Oregon; Híbrido; USD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Descripción de la vacante

Flock is seeking a remote-oriented Support Engineer to provide real-time, chat-based troubleshooting for field technicians and third-party contractors. You will audit and review work orders for accuracy and compliance with updated field standards, and conduct investigative research to identify root causes for complex issues.

In this role, you will manage high-volume, concurrent support cases using Salesforce and internal tools, collaborating with operations and field teams to clarify

Formación

• Demonstrated experience delivering chat-based technical support remotely.
• Ability to multitask across live support cases, work orders, and documentation systems.
• Clear written communication to articulate technical guidance and collaborate across teams.

Responsabilidades

• Deliver real-time, chat-based troubleshooting across hardware, cameras, network, and app issues.
• Audit and review newly generated work orders for accuracy and completeness.
• Investigate recurring or complex technical issues to determine root causes and guide field teams to resolution.
• Manage high-volume support cases using Salesforce and internal queue tools.
• Collaborate across operations and field teams to clarify work order requirements and resolve escalations.

Conocimientos

Real-time troubleshooting

Multitasking

Clear written communication

Salesforce proficiency

Web apps navigation

Camera/network/hardware familiarity

Herramientas

Salesforce

Knowledge management systems

Documentation systems

Web applications

Descripción del empleo

The ProblemAs Flock expands deployment across field sites, providing real-time technical guidance and maintaining work order accuracy keeps field service operations running smoothly. Technicians and third-party contractors need rapid troubleshooting support to resolve hardware, camera, and network issues on-site without delaying installations. You will own live technical support and work order quality checking, ensuring field teams have the answers and standards needed to execute cleanly.

What You'll Own

• Deliver real-time, chat-based technical troubleshooting support to field technicians and third-party contractors across live hardware, camera, network connectivity, and application issues.
• Audit and review newly generated work orders for accuracy, completeness, and adherence to updated field operational standards.
• Conduct investigative research into recurring or complex technical issues to determine root causes and guide field teams toward resolution.
• Manage high-volume, concurrent support cases using Salesforce, internal queue tools, and knowledge management systems.
• Partner cross-functionally across operations and field teams to clarify work order requirements and resolve technical escalations efficiently.

What This Role is Not

• This isn't an entry-level validation or basic data entry job, you are expected to independently investigate complex technical issues, troubleshoot devices, and manage quality standards.
• This isn't a phone-based call center role, primary support is delivered asynchronously and synchronously through chat channels and operational tools.
• This isn't a field installation position, you will support field technicians remotely rather than traveling to physical sites for hands-on digging or mounting.

What You Bring

• Strong computer literacy and technical troubleshooting capability, with demonstrated experience delivering chat-based technical support in a remote setting.
• Ability to multitask across live support cases, work order queues, and documentation systems in a fast-paced environment.
• Clear written communication skills to articulate technical guidance, document case details, and collaborate across teams.
• Proficiency navigating web applications, software workflow tools, and Salesforce.
• Familiarity with cameras, network connectivity, or product hardware is a plus.

Compensation

In this role, you'll receive a starting salary between $55,00 and $65,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.#ZR

On compensation. We pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.

Why Flock

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

The impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email ; your information stays confidential and is used only to arrange the right accommodation for your interviews.