Remote Real-Time Tech Support & Work-Order Pro

OpenKrill; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Stock options

Job summary

Flock is seeking a technical support specialist to provide real-time, chat-based troubleshooting for field technicians and contractors. You will audit work orders for accuracy and adherence to standards, and investigate recurring issues to guide field teams toward resolution.

Proficiency in Salesforce, strong written communication, and the ability to multitask in a fast-paced, remote setup are essential. This role offers stock options and a competitive salary with remote/hub-based flexibility.

Qualifications

• Strong troubleshooting ability in a remote setting.
• Excellent written communication for documenting cases and guiding teams.
• Ability to multitask across live support cases and work order queues.

Responsibilities

• Deliver real-time, chat-based technical troubleshooting support to field technicians and contractors.
• Audit and review newly generated work orders for accuracy and standards compliance.
• Investigate recurring technical issues to determine root causes and guide resolution.
• Manage high-volume support cases using Salesforce and internal tools.
• Collaborate across operations and field teams to clarify requirements and resolve escalations.

Skills

Technical troubleshooting

Chat-based support

Salesforce

Written communication

Remote collaboration

Tools

Salesforce

Knowledge management systems

Job description

Flock is seeking a technical support specialist to provide real-time, chat-based troubleshooting for field technicians and contractors. You will audit work orders for accuracy and adherence to standards, and investigate recurring issues to guide field teams toward resolution.

Proficiency in Salesforce, strong written communication, and the ability to multitask in a fast-paced, remote setup are essential. This role offers stock options and a competitive salary with remote/hub-based flexibility.