Real-Time Tech Support Specialist – Remote

Flock

United States

Remote

USD 55,000 - 65,000

Full time

8 days ago

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Benefits offered by this job

Stock options

Remote work possible

Competitive salary

Job summary

Flock seeks a remote-friendly technical support specialist to provide real-time troubleshooting for field technicians and contractors, ensuring accurate work orders and adherence to standards. You will investigate complex issues, manage high-volume cases in Salesforce, and collaborate across cross-functional teams to resolve escalations.

This role offers stock options and a competitive starting salary, with remote opportunities and hub-based roles in select cities.

Qualifications

Strong computer literacy and technical troubleshooting capability.
Experience delivering chat-based technical support in a remote setting.
Ability to multitask across live support cases, work order queues, and documentation systems.
Clear written communication to articulate guidance and collaborate across teams.

Responsibilities

Deliver real-time, chat-based technical troubleshooting support to field technicians and contractors.
Audit and review newly generated work orders for accuracy and standards.
Investigate recurring technical issues to identify root causes and guide resolution.
Manage high-volume, concurrent support cases using Salesforce and knowledge systems.
Partner cross-functionally to clarify work order requirements and resolve escalations.