Real Estate Servicing Manager

Maine Credit Union League; Saco (ME); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

University CU in Saco, ME, is seeking a Real Estate Servicing Manager for a hybrid role. Lead a skilled servicing team to ensure accurate, compliant mortgage and loan servicing, while driving efficiency and member satisfaction.

The role emphasizes coaching, process improvements, and collaboration with lending and risk teams, with a focus on staying current with industry regulations and best practices.

Qualifications

• Experience in mortgages or loan servicing operations.
• Strong leadership, mentoring, and people development abilities.
• Excellent problem-solving and communication skills.

Responsibilities

• Lead and develop a servicing team through coaching, hiring, and performance management.
• Ensure mortgage, home equity, and business loan servicing is accurate and compliant.
• Maintain loan servicing systems, including rate changes and user management.

Skills

Mortgage servicing

Team leadership

Coaching

Hiring

Performance management

Problem solving

Communication

Technology proficiency

Tools

Loan servicing software

Job description

University CU is hiring a Real Estate Servicing Manager in Saco for a hybrid role.

Keep Loans Moving. Lead a Great Team. Make an Impact.

At University CU, we believe great lending doesn't end at closing. That's where our servicing team shines.

We're looking for aReal Estate Servicing Managerwho loves solving problems, improving processes, supporting team members, and ensuring our members receive exceptional service throughout the life of their loans. If you get excited about bringing order to complexity, leading people, and making things run smoothly behind the scenes, this could be the opportunity you've been looking for.

What You'll Be Doing:

No two days are exactly the same, but you can expect to:

• Lead and develop a talented servicing team, including coaching, hiring, and performance management.
• Ensure mortgage, home equity, and business loan servicing activities are accurate, compliant, and member focused.
• Keep loan servicing systems running smoothly, including rate changes, user management, and platform support.
• Oversee escrows, statements, notices, credit reporting, and other critical servicing functions.
• Partner with lending, processing, risk, and operations teams to create a seamless member experience.
• Support audits, regulatory reviews, and compliance initiatives.
• Investigate and resolve servicing issues with accuracy and urgency.
• Manage UCU's loan servicing operations while identifying opportunities to improve processes and efficiency.
• Stay current on industry trends, regulations, and best practices by participating in professional development opportunities.

What Makes You a Great Fit:

You might be our ideal candidate if you:

• Have experience in mortgages, or loan servicing operations.
• Enjoy leading, mentoring, and helping others succeed.
• Can balance big-picture thinking with attention to detail.
• Thrive in a fast-paced environment where priorities can shift.
• Have strong problem-solving and communication skills.
• Are comfortable with technology and learning new systems.
• Understand the importance of compliance, accuracy, and exceptional member service.

Why UCU?

Because we're more than a financial institution.

We're a team that believes in supporting each other, serving our communities, and helping members achieve their financial goals. We value collaboration, innovation, integrity, and continuous improvement. Here, your ideas matter, your leadership is valued, and your work has a real impact on the lives of our members.

The Fine Print:

This role is located out of our branch in Saco, Maine. You will be required to work in office on a regular basis as needed. You'll need strong organizational skills, a commitment to doing things the right way, and the ability to manage multiple priorities. Most importantly, you'll bring a positive attitude, a team-first mindset, and a desire to make a difference.