Real Estate School Administrator

Weichert; Morris Plains (NJ); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement savings

PTO and FSA

Job summary

Weichert is seeking a Real Estate School Administrator in Morris Plains, New Jersey for a hybrid role. The position oversees daily administrative and operational functions of the Weichert Real Estate School, handling inquiries, enrollment, and course lifecycle management.

Responsibilities include coordinating schedules, materials, and exams, plus communications and reporting. The role requires strong Microsoft Office and Zoom skills, customer service experience, and the ability to multitask in a

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Real estate license preferred.
• 2+ years of training, customer service, or real estate experience preferred.
• Proficiency with Microsoft Office and Zoom systems.
• Strong written and verbal communication skills.

Responsibilities

• Answer licensing, enrollment, and tuition questions via phone and email.
• Handle student transactions including enrollment and refunds using Shopify.
• Coordinate class delivery lifecycle: notifications, materials, and exams.
• Prepare transcripts and certificates for course completion.
• Update student communications and instructor materials as needed.
• Support monthly reporting and state reporting requirements.

Skills

Customer service

Oral and written communication

Multitasking

Report generation

Excel proficiency

Education

High school diploma or GED

Bachelor's degree preferred

Real estate license preferred

Tools

Microsoft Office

Zoom

Job description

Description

Weichert Co. is hiring a Real Estate School Administrator in Morris Plains, NJ. This is a Hybrid role. The Real Estate School Administrator is responsible for overseeing the daily administrative and operational functions of the Weichert Real Estate School. Under the direction of management, this role handles course-related inquiries and enrollment. The position coordinates the full lifecycle of class delivery, including instructor and student notifications, classroom and virtual setup, material distribution, and course conclusion processes. The Administrator supports effective communication and promotion of course offerings through email and social platforms, as well as handles functions related to the website and Shopify updates and reporting.

Essential Duties and Responsibilities

Customer Service

• Answers routine questions related to licensing, enrollment and tuition via phone and email.
• Handles student transactions including enrollment, schedules transfers, and refunds using Shopify.
• Resolves student issues to achieve customer satisfaction within school policy catalog compliance boundaries.
• Manages the processes related to student grievances and/or issues. Escalates more difficult issues to management.
• Prepares routine student communications regarding class schedules, course completion, retests and next steps.
• Schedules student make-up sessions when necessary.

Administration

• Handles routine instructor communication pertaining to class/students, as well as enrollment updates.
• Monitors and evaluates weekly enrollment and partners with Real Estate School Manager.
• Responsible for fulfilling the class operational plans for Weichert Real Estate School each week including insurance of timely textbook delivery, student communications (Welcome emails), emailing instructor materials, class rosters to instructors prior to the start of class, preparation of Zoom links, and creation of online exams.
• Responsible for the preparation and distribution of the course transcripts and certificates for successful completion of the real estate courses as needed.
• Under direction, makes any required updates or changes to student materials, tests, information packets and student communications.
• Assists school management in preparing necessary paperwork for school location, curriculum, and instructor licensing renewals.
• Assists in preparing source materials for monthly reports for management, Talent Sourcing Department, as well as assisting the Real Estate School Manager with mandatory state reporting.
• Performs other duties as assigned.

Minimum Qualifications

Education, Certification, and License Requirements

• High school diploma or GED
• Bachelor's degree preferred
• Real estate license preferred

Experience

• Preferably two (2) or more years of experience in training, customer service, or real estate function
• Extensive experience with Microsoft Office and Zoom

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office suite of products
• Proficiency in Zoom and Zoom Apps
• Ability to generate reports and spreadsheets in Excel
• Strong oral and written communications skills
• Ability to handle difficult situations arising from students, instructors, and sales management
• Ability to multitask in a fast-paced environmentBasic math skills including addition, subtraction, multiplication, division, percentages, and fractions
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, copy machine, scanner, etc.)

The estimated annual rate for this position is $40,000. The rate of pay is dependent upon several factors including the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.

Weichert offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.

Weichert is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals. We do not discriminate on the basis of disability, veteran status, or any other characteristic protected by applicable federal, state or local law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.