Residential Underwriting Manager

Rockland Trust; Norwood (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Health Insurance

401K and DC Plan

Dental Insurance

Wellness program

Vacation Time

Day Care Reimbursement

Tuition Assistance

Job summary

Rockland Trust is seeking a Residential Underwriting Manager to lead our underwriting team and ensure loans are underwritten to investor and agency guidelines across RTC portfolio, secondary market, and government programs.

You will partner with senior leadership to drive growth, improve portfolio quality, and deliver exceptional customer outcomes while managing productivity, quality and turnaround times.

Qualifications

• Bachelor's degree in a related field or equivalent industry experience.
• Strong track record in underwriting Conventional Mortgages and FHA; VA/USDA a plus.
• Knowledge of Mortgage Insurance guidelines and investor standards.
• Experience leading underwriting teams and driving performance.

Responsibilities

• Shape underwriting strategy across Mortgage and Home Equity.
• Partner with senior leadership on growth initiatives.
• Lead a function impacting portfolio quality and customer outcomes.
• Set expectations for productivity, quality, and turnaround times; manage performance.
• Oversee hiring, onboarding, training, and leadership development.
• Drive standardization and best practices across underwriting workflows.

Skills

Leadership

Mortgage underwriting

Conventional & FHA underwriting

Regulatory compliance

Education

Bachelor's Degree

Tools

Encompass 360

Loan Beam

Microsoft Excel

Job description

The Residential Underwriting Manager is responsible for ensuring all loans are underwritten according to guidelines for RTC portfolio, Secondary Market and/or Government Agencies as required. The Residential Underwriting Manager manages the Underwriting team and works directly with Management, Loan Officers, Loan Processors, Closing, Post Closing and Quality Control. Ability to multi-task and work in a fast-paced environment and complete many different duties under deadlines. Ability to pivot and work with different people on a daily basis.

In this role, you will

• Shape underwriting strategy across both Mortgage and Home Equity
• Partner with senior leadership on key growth initiatives
• Lead a function that directly impacts portfolio quality and customer outcomes
• Set clear expectations for productivity, quality, and turnaround times, and actively manage performance against goals
• Oversee hiring, onboarding, training, and career development, including building a strong leadership bench and succession plans
• Be part of a collaborative, values-driven culture focused on excellence

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES

• Ensure loans underwritten meet the quality standards of RTC, Secondary Market and/or Government Agencies (FHA/VA/USDA)
• Monitor the pipeline, assign loans to the underwriting team to meet requirements for turn time to ensure timely and compliant Loan Decisions
• Provide exceptional customer service on a consistent basis.
• Work with other departments including post-closing, credit risk, and compliance as needed to ensure proper underwriting standards are met to safeguard company assets and ensure conformity with investor standards.
• Stay abreast of trends in the mortgage industry and distribute updates and guidelines as necessary to the Residential Mortgage team
• Review files for secondary signature as required and prepare and present loans to CLAC as necessary.
• Assist in coordinating efforts between support departments and sales within the organization. Partner with production teams to promote and achieve the highest level of customer service. Partner with Compliance, Operations, Closing, Post-Closing and Quality Control to ensure alignment and achievement of risk profile and goals.
• Participate in First Line reporting and QC meetings to identify areas of improvement and training needs.
• Assist in loan reviews related to compliance, quality control and post-closing/funding audits, and manage timely responses to all requests.
• Ensure compliance with Federal and State regulations.
• Assist in preparation and review of loans for bulk loan sales as needed
• Respond timely to Loan Scenario questions and offer alternative solutions as appropriate
• Strategy, Reporting & Portfolio Management
  • Analyze pipeline metrics, productivity data, and portfolio performance to inform decision-making and resource planning
  • Develop and present executive-level reporting on underwriting performance, credit trends, and operational KPIs
  • Monitor portfolio risk indicators, including delinquency trends and early payment defaults
  • Identify opportunities to improve profitability, efficiency, and credit outcomes through data-driven insights
• Drive standardization and best practices across underwriting workflows

POSITION REQUIREMENTS:

• Education: Bachelor's Degree or its equivalent industry experience
• Knowledge-Solid track record of success in underwriting Conventional Mortgages and FHA mortgages. VA, USDA and Home Equity experience a plus. Knowledge of Mortgage Insurance (MI) guidelines. Knowledge of Encompass 360 and Loan Beam a plus.
• Experience: Minimum 10+ years' experience in mortgage underwriting
• Skills/abilities: Must be detail oriented and demonstrate organization, communication and time management skills. Ability to utilize various types of office equipment including computer terminals.

QUALIFICATIONS:

• 10-15+ years of Residential Mortgage Underwriting experience.
• 5+ years of leadership experience managing high performing underwriting teams.
• Ability to work independently and leverage relationships.
• Strong ability to prioritize and handle multiple projects and complete them on time.
• Demonstrated sales, marketing and leadership skills.
• Clear, concise verbal and written communication skills as well as interpersonal and organizational skills
• Strong presentation and negotiating skills
• Sound judgment, logical reasoning and strong drive to achieve results and succeed.
• Ability to operate effectively across organizational structure, effectively collaborating with business partners and team colleagues to foster solid teamwork, credibility and trust.
• Adaptability to change.
• Self-starter.
• Word and Excel proficiency.
• Team player.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award-Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.