Real Estate Loan Closings Support Specialist

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

The SouthState Bank, National Association is hiring a Consumer Loan Closing Support Specialist to provide critical operational support during the real estate loan closing process, ensuring accuracy, compliance and timely completion from approval through funding. Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO).

Requires a High School Diploma, 1–3 years of consumer real estate loan experience, and strong communication and time-management skills.

Qualifications

• High School Diploma required; college degree in related field preferred.
• One to three years of experience with consumer real estate loans and consumer loan documentation.
• Loan processing and/or closing with real estate transactions preferred.
• Microsoft Word, Excel, Adobe, and Outlook experience.
• Knowledge of NewGen preferred, but not required.
• Excellent time management and organizational skills.

Responsibilities

• Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience
• Ability to multitask in a fast-paced environment, while ensuring a high level of accuracy and providing exceptional customer service.
• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, to include but not limited to: Automatic Transfers questions, Flood Determination questions, Title Work questions, Insurance questions, Initial Disclosure questions, Titling questions, Purchase contract questions, Survey questions, Vin verification questions, Entity documentation questions, Payoff questions, Settlement Statements/HUD/Closing Statements, and Funding Questions.
• Document all pertinent employee identification information, including name, contact information and nature of request or issue
• Build rapport and elicit request/issues details from Support Team Lenders and Customers. Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience
• Prioritize and schedule requests/issues. Escalate requests/issues (when required) to the appropriate department.
• Alert management to emerging trends in requests or incidents
• Accept Other Duties as Assigned

Skills

Time management

Communication skills

Customer service

Teamwork

Independent work

Problem solving

Basic math

Computer literacy

Adaptability

Education

High School Diploma

College degree preferred

Tools

Microsoft Word

Excel

Adobe

Outlook

NewGen

Job description

The SouthState Bank, National Association is hiring a Consumer Loan Closing Support Specialist to provide critical operational support during the real estate loan closing process, ensuring accuracy, compliance and timely completion from approval through funding. Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO).

Requires a High School Diploma, 1–3 years of consumer real estate loan experience, and strong communication and time-management skills.