Real Estate Closing Support Expert (Hybrid)

SouthState Bank; Winter Haven (FL); Hybrid; USD 43.000 - 69.000; Vollzeit

Zusammenfassung

SouthState Bank seeks a Consumer Loan Closing Support Specialist to provide critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. You will partner with Lenders, Underwriters, Processors and Closers to resolve issues and deliver a smooth borrower experience from approval through funding.

Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO) and may

Qualifikationen

• High School Diploma required; college degree preferred.
• 1-3 years of experience with consumer real estate loans and loan documentation experience.
• Experience with loan processing/closing of real estate transactions preferred.
• Microsoft Word, Excel, Adobe, and Outlook; knowledge of NewGen preferred.

Aufgaben

• Build rapport and elicit request/issues details from Lenders and Customers. Interact courteously with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience.
• Prioritize and schedule requests/issues; escalate when required to appropriate department.
• Address questions on HUD/Closing statements, title work, disclosures, and settlements; resolve issues within SLAs.
• Document all pertinent information and requests with accuracy.
• Support a positive borrower experience throughout the loan closing process.

Kenntnisse

Communication

Time management

Customer service

Multitasking

Teamwork

Ausbildung

High School Diploma

College degree preferred

Tools

NewGen

Jobbeschreibung

SouthState Bank seeks a Consumer Loan Closing Support Specialist to provide critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. You will partner with Lenders, Underwriters, Processors and Closers to resolve issues and deliver a smooth borrower experience from approval through funding.

Candidates may be located anywhere within our footprint (FL, GA, AL, VA, SC, NC, TX, CO) and may