Real Estate Assistant Inside Sales Agent

The Bagga Team with Royallepage Magna; Edmonton (KY); On-site; USD 30,000 - 60,000; Full time

Job summary

The Bagga Team with Royallepage Magna is seeking a motivated Inside Sales Associate/Client Success Coordinator in Edmonton to manage client relationships and support REALTORS. This role requires effective communication skills and the ability to handle a high volume of calls, ensuring a professional client experience.

The ideal candidate will have prior experience in sales or customer service, be highly organized, and proficient with CRM systems. Compensation ranges from $30,000 to $60,000 per year, with growth opportunities in a dynamic team environment.

Qualifications

• Strong verbal communication skills with a confident telephone manner.
• Ability to build long-term client relationships and trust.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for all incoming inquiries.
• Qualify buyer and seller leads, responding promptly to new leads.
• Maintain accurate client records within the CRM system.

Skills

Verbal communication skills

Customer relationship management

Organizational skills

Attention to detail

Time management

Education

Valid Alberta real estate licence (preferred)

Previous experience in sales or customer service

Tools

Follow Up Boss CRM

Google Workspace

Job description

About The Bagga Team

The Bagga Team is one of Edmonton's leading high-performance real estate teams, recognized for delivering exceptional client service, innovative marketing strategies, and outstanding results. We are seeking a highly motivated, disciplined, and detail-oriented Inside Sales Associate / Client Success Coordinator to join our organization. This critical role supports our REALTORS, manages client relationships, maintains the integrity of our CRM database, and ensures every client receives a professional and consistent experience throughout their journey with The Bagga Team.

Responsibilities

• Serve as the first point of contact for all incoming buyer, seller, and general inquiries, providing a professional and positive client experience.
• Confidently answer and make a high volume of inbound and outbound telephone calls each day with professionalism, enthusiasm, and excellent communication skills.
• Qualify buyer and seller leads by asking the appropriate questions, identifying client needs, and determining readiness before assigning opportunities to a REALTOR®.
• Respond promptly to all new leads through phone calls, text messages, email, and CRM communication, ensuring company response-time standards are consistently met.
• Build and maintain strong relationships with prospective clients through consistent follow-up and ongoing communication.
• Nurture new leads, existing leads, past clients, and long-term prospects until they are ready to buy, sell, or refer business.
• Schedule qualified listing appointments, buyer consultations, and other meetings for REALTORS®, ensuring calendars are accurate and well coordinated.
• Maintain complete and accurate client records within Follow Up Boss, including notes, tasks, appointments, tags, stages, and communication history.
• Ensure no lead, client inquiry, or follow-up opportunity is overlooked by maintaining exceptional database organization and CRM accuracy.
• Work daily within Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets, to manage communication, scheduling, and team collaboration.
• Monitor daily task lists and ensure all assigned responsibilities are completed accurately and on time.
• Support every REALTOR® by assisting with lead management, appointment coordination, and client communication to help grow their individual businesses.
• Follow established scripts, systems, and standard operating procedures while maintaining a natural, professional, and relationship-focused communication style.
• Demonstrate excellent listening skills, handle objections professionally, and build trust with clients through meaningful conversations.
• Maintain the highest level of confidentiality when handling client information, company records, and business operations.
• Collaborate effectively with administration, marketing, and sales team members to ensure seamless communication and exceptional client service.
• Identify opportunities to improve workflows, increase efficiency, and contribute to the continuous improvement of team systems.
• Maintain a disciplined, organized, and proactive approach while managing multiple priorities in a fast-paced environment.
• Take ownership of assigned responsibilities, demonstrate sound judgment, and consistently meet or exceed performance expectations.
• Represent The Bagga Team with professionalism, integrity, and a commitment to delivering an exceptional client experience in every interaction.

Qualifications

• A valid Alberta real estate licence is considered a strong asset and will be given preference; however, it is not required for the right candidate.
• Previous experience in inside sales, customer service, call centre, real estate, appointment setting, or client relationship management is highly preferred.
• Exceptional verbal communication skills with a clear, confident, and professional telephone manner.
• Comfortable spending a significant portion of the workday speaking with clients by telephone and building relationships through meaningful conversations.
• Strong listening skills with the ability to ask effective questions, qualify opportunities, and confidently overcome objections.
• Excellent interpersonal skills with the ability to establish trust and build long-term client relationships.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work independently, remain self‑motivated, and consistently meet deadlines with minimal supervision.
• Strong sense of personal accountability, professionalism, integrity, and reliability.
• Experience using CRM software such as Follow Up Boss or similar is considered an asset.
• Proficiency with Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets.
• Strong computer skills and the ability to learn new software and technology quickly.
• Excellent time management, organizational, and problem‑solving skills.
• Ability to work effectively in a fast‑paced, deadline‑driven, and performance‑oriented environment.
• A positive attitude, strong work ethic, and willingness to accept coaching, feedback, and continuous professional development.
• Ability to maintain confidentiality while handling sensitive client and company information.
• Demonstrated initiative with the ability to identify priorities, solve problems, and take ownership of assigned responsibilities.
• Professional appearance, positive attitude, and a genuine commitment to delivering exceptional customer service.

Compensation

$30,000 – $60,000 per year