Real Estate Agent Experience Manager (In-Office)

Compass, Inc.; Miami (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation, holidays, sick time,Par

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

UrbanSitter

Carrot fertility benefits

Pet insurance

Job summary

Compass, Inc. is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for agents, managing accounts and guiding adoption of Compass tools and programs. This role is 100% in-office at Coconut Grove (Miami, FL).

The AEM will train, support marketing requests, and partner with onboarding to welcome new customers while collaborating with various teams on strategic initiatives and office operations.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support and group trainings.
• Provide marketing support by creating collateral and liaising with marketing specialists.
• Collaborate with Onboarding on strategy and logistics for welcoming new customers.
• Support office openings, national initiatives, and expansion/M&A activities.
• Work with teams to address agent questions and feedback.
• Greet visitors, answer phones, manage mail, and oversee office operations.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for agents, managing accounts and guiding adoption of Compass tools and programs. This role is 100% in-office at Coconut Grove (Miami, FL).

The AEM will train, support marketing requests, and partner with onboarding to welcome new customers while collaborating with various teams on strategic initiatives and office operations.