Ready Force Dispatcher/Validator

ACRT Pacific; Texas; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company vehicle

Gas card for company vehicle

Company provided cell phone or mobile

Boot allowance

Daily per diem

Job summary

Bermex, Inc. is seeking a detail-oriented Dispatcher to send daily utility jobs to installation techs for residential and commercial accounts. You will validate installations and maintain precise documentation while coordinating with the Ready Force Manager.

The role requires organizing, multi-tasking, and effective written and verbal communication. A valid driver’s license is required, with potential for growth in a dynamic outdoor-focused environment.

Qualifications

• High School diploma or GED required.
• 1 year of industry knowledge and valid driver’s license required.

Responsibilities

• Dispatch jobs to field service technicians and study orders for accuracy.
• Route work to technicians via handheld devices and manage daily schedules.
• Maintain documentation and assist with administrative duties as needed.
• Ensure customer communications are professional and clear.

Skills

Multi-tasking

Communication

Attention to detail

Computer proficiency

Customer interaction

Education

High School diploma or GED

Associate's degree (nice to have)

Tools

Dispatch software (basic)

Job description

Bermex, Inc. Full time Regular

At Bermex, we put value on our customer relationships. We are always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

This position reports to the Ready Force Manager at Bermex and plays a key role in sending daily utility jobs to installation techs via computer for residential and/or commercial accounts. In addition, you will validate their installation work for accuracy. This position requires a high degree of organization, strong attention to details and effective communication skills (written and verbal).

What You will Do

• Dispatch jobs to Field Service Techs: Sort and separate field service work orders and send to service techs in the field
• Dispatch utility jobs to installation techs first thing in the mornings and periodically throughout the day
• Route work to installation techs by dispatching work orders to a handheld device
• Intensely focus on multiple tasks throughout the day
• Validate installation tech installs as they come in throughout the day, sending back any that need revised
• Provide accurate documentation to management: Use good judgement and make sound decisions in accordance with policies and procedures
• Assist with administrative duties as assigned
• Other duties as assigned.

About You Must haves

• Education: High School diploma or GED.
• Experience: 1 year of experience with industry-specific knowledge; must possess a valid driver's license.

Nice to haves

• Education: Associate's degree
• Experience: 2 or more years of experience in dispatching and/or validating.

Your Skills

• Ability to multi-task, and work independently or in a team environment
• Exceptional flexibility in daily routines and route scheduling
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy customers in a professional manner
• Strong attention to details and organization skills
• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders

This role would not be a good fit if you

• Do not enjoy working independently
• Are not flexible and do not enjoy adapting to your current work schedule or routine
• Do not have adequate planning and time management skills

Drug/Alcohol Testing

• Drug/alcohol testing is required
• Drug/alcohol testing required per non-regulatory requirements for employees working with water or electric meters
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Health and Safety

• Group health plans including medical/prescription, dental, vision, and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k)
• Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees)

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances

• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer.

We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

Company: ACRT, Inc. From coast to coast and everywhere in between, ACRT Services and its family of companies is looking to hire the industry's best talent. We're looking for independent, self-driven people who turn challenges into solutions. People who want to use their careers to help utilities keep their customers in power. People who want to help us sustain our world. If that's you, then we want to talk. Accountable to self and others Customer and company fairness Responsibility of ownership Trustworthy in all things Mission: To engage the best people and make them better to foster resiliency, environmental stewardship, compliance, stakeholder partnerships, and safer communities. Vision: To be the leader for innovation and industry-shaping solutions within the infrastructure and environmental space. ACRT Services and our family of companies are fully committed to the principles of equal employment opportunity and affirmative action. We seek to hire and empower the best people, providing exceptional service no matter where and when duty calls. We also believe in our people and invest in them through continuing education and believe in a positive, active workplace culture. If you require reasonable accommodations for any part of the application or hiring process due to disability, you may submit your request by calling 800.622.2562. For additional details please use the link provided below. careers.acrt.com/careers/job-listings Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities