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Cera Care Ltd; Bangor (ME); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

NVQ & training

Discounts & cashback

Employee Assistance Programme

Mobile phone & tech

Company pension

25 days holiday + bank holidays

Paid DBS

SCW Wales registration fee paid by you

Job summary

Cera Care Ltd is seeking a Care Coordinator to join our domiciliary care team. You will schedule visits, support staff, and maintain clear communication with clients and families to ensure high-quality care.

Key tasks include coordinating visits, matching carers to service users, handling rota planning, and ensuring care plans are up to date. You will participate in onboarding, training, and on-call duties while upholding CQC standards and company policies.

Qualifications

• Experience in domiciliary care coordination preferred.
• Strong organisational and time management skills.
• Excellent communication and people skills.
• Confident using scheduling and care management software.
• Calm under pressure and able to manage competing priorities.
• Knowledge of CQC regulations and care standards.
• Compassionate and professional approach.
• Must be a driver with a vehicle.

Responsibilities

• Coordinate and schedule care visits using care management systems.
• Match carers to service users based on skills and preferences.
• Handle rota planning, including sickness and emergency cover.
• Communicate with clients, families and care staff professionally.
• Ensure care plans are accurate and up to date.
• Support onboarding and training of care staff.
• Monitor compliance with CQC standards and company policies.
• Handle enquiries and concerns in a timely, empathetic manner.
• Maintain accurate records and reports.
• Take part in On Call duties.

Skills

Organisational skills

Time management

Communication

People skills

Driver

Care management software

Tools

Care management software

Job description

We are seeking an organised, compassionate and proactive

Care Coordinatorto join our domiciliary care team. You will play a vital role in ensuring high-quality care is delivered to our service users by effectively scheduling care visits, supporting care staff, and maintaining strong communication with clients and families.

Key Responsibilities

• Coordinate and schedule care visits using care management systems


• Match carers to service users based on skills and preferences


• Handle rota planning, including sickness and emergency cover


• Communicate with clients, families and care staff professionally


• Ensure care plans are accurate and up to date


• Support onboarding and training of care staff


• Monitor compliance with CQC standards and company policies


• Handle enquiries and concerns in a timely, empathetic manner


• Maintain accurate records and reports


• Take part in On Call duties

About You

• Previous experience in domiciliary care coordination (preferred)


• Strong organisational and time management skills


• Excellent communication and people skills


• Confident using scheduling and care management software


• Calm under pressure and able to manage competing priorities


• Knowledge of CQC regulations and care standards


• A compassionate and professional approach


• Must be a driver with a vehicle

You'll have access to:

• NVQ and in-house Training and development for your role and future Career with us


• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers


• Employee Assistance Programme


• Mobile phone and other required tech


• Company pension scheme


• 25 days holiday entitlement + bank holidays on top


• Paid DBS


• We will fund your qualifications but there is a SCW (Wales) registration fee to be paid by the employee


• Service and recognition rewards

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

To read more about Cera click here:https://ceracare.co.uk/why-cer...