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LHR Holding Limited (t/as TJ Hughes); Leominster (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

LHR Holding Limited (t/as TJ Hughes) is seeking a Retail Assistant to support the store manager in achieving store objectives, including the delivery of sales targets, stock availability, replenishment, high levels of visual merchandising and customer service excellence.

Responsibilities include delivering excellent customer service, staying up to date with products and offers, maintaining stock and displays, assisting with stock replenishment, and supporting admin, loss prevention, inductions

Qualifications

• Deliver excellent customer service.
• Keep up to date with latest products and offers daily.
• Display appropriate stock levels in prominent positions and price correctly.
• Maintain high merchandising and pricing standards.
• Assist in replenishment and stockroom duties.

Responsibilities

• Delivers an excellent standard of customer service through active approach and conversation with customers.
• Keeps up to date with latest products and offers on a daily basis and displays stock and prices correctly.
• Maintains high merchandising and pricing standards.
• Proactively maintains display by replenishing own product areas as needed.
• Reports customer requests or comments to the Manager and assists in improvements.
• Supports stock availability by reporting stock/stock-out issues to the Manager.
• Supports Loss Prevention and cash/admin processes as per company policy.
• Helps in inductions for new starters and suggests improvements for own area.
• Maintains general housekeeping and performs other duties as required.

Skills

Customer service

Stock management

Visual merchandising

Communication

Job description

As a retail assistant your role is to support the store manager in achieving store objectives, including the delivery of sales targets, stock availability, replenishment, high levels of visual merchandising and customer service excellent.

Responsibilities

• Delivers an excellent standard of customer service through active approach and conversation with our customers demonstrating the ability to provide in depth customer service.
• Keeps up to date with latest products and offers on a daily basis and to display appropriate levels of stock in a prominent position and priced correctly.
• High merchandising and pricing standards.
• Proactively maintains an excellent level of display by regularly checking stockrooms for replenishment of own product area at suitable times throughout the day.
• Reports any customer requests / comments about section’s product range to Manager and assists in the drive for improvement.
• Reports any stock/availability issues to the Manager on own product area in order to resolve stock outs and develop sales.
• Proactive with personal HASAWA responsibilities towards self, customers & staff.
• Keeps up to date with key communications including daily sales targets.
• Supports Loss Prevention by staying vigilant at all times for both customer and staff theft.
• Supports admin office to ensure all cash and administrative processes are carried out in accordance with company policy, and in a way that gives a good level of service to the shopfloor and stockroom teams.
• Supports new starters in their induction.
• Will actively suggest improvements for own product area.
• Has a regular focus on delivering an excellent standard of general housekeeping.
• Any other duties as required in accordance with the needs of the business / store operations.