Sales Associate

ZARA; Natick (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

ZARA in Natick, MA is seeking a Store Assistant to serve customers across sales floor, cash register and stockroom. You will collaborate with colleagues, stay passionate about fashion and trends, and bring a friendly, proactive attitude to daily tasks.

You will greet customers, handle checkout, maintain store layout, know product locations, and assist with stock replenishment. This role emphasizes teamwork, clear communication, safety compliance, and a commitment to high-quality service and

Qualifications

• Experience in customer service is a plus.
• Strong communication and teamwork skills.
• Passion for fashion and trends.

Responsibilities

• Greet customers and guide them to checkout.
• Operate cash registers and ensure balanced tills.
• Maintain store layout and product knowledge.
• Support stockroom and inventory flow.
• Collaborate to reach store sales targets.
• Uphold safety and risk prevention standards.

Skills

Customer service

Teamwork

Communication

Positive attitude

Tools

POS system

Stock management app

Job description

The main responsibility of a store assistant is to serve the customer needs. With a global mindset, assistants will collaborate with colleagues and support the fulfillment of their store's objectives. This includes all sections of the store (sales floor, cash register and stock room) Assistants will be passionate for fashion and trends, friendly and empathetic to offer good customer service. You will be positive and have an optimistic attitude. Additionally, you will have strong communication skills, ability to work in a team with a proactive and dynamic approach not limited to professional ambition and projection in the chain.

Key Responsibilities

CASHIER

Welcomes the customer and directs traffic to either self checkout or standard register

Key role to keep the flow of customers at the checkout.

You know all the cash operations and processes to support the customer at the time of purchase.

Ensure the use of all registers in a balanced way, ensuring a good shopping experience. You are characterized by being a good communicator, friendly and decisive.

SALES

Always up to date on the newest product in store.

Understands the store layout, distribution and sections.

Know all the devices in the store (checkout, iPOD, PDA...) and manage the applications (ITX Stock, 25,...)

Offer good customer service by catering to their needs.

Know and correctly execute operations at the points of interaction with the customer (checkout, fitting room, size collection point)

You are concerned, in general, with the order of your workspace.

Know the location of all products.

Ensure proper and quick replacement.

Collaborate to achieve store sales goals.

Communicate effectively, openly, and transparently with peers and managers.

Help control SHRINKAGE.

You comply with occupational risk prevention and occupational health and safety regulations.

STOCK

Supports the Operations Manager to organize stockroom based on KPIs to optimize productivity

Helps with the management of inventory and product flow

Execute replenishment of shop floor to support customer experience

Fulfillment of omnichannel related processes (SINT) Continuous communication and feedback with supervisor and team.

Responsible for compliance with occupational risk prevention, health and safety regulations

Personal Profile

• Passion for fashion and trends.
• Friendly and empathetic personality to offer good customer service.
• Positive and optimistic attitude.
• Ability to work in a team.
• Proactivity and dynamism.
• Professional ambition and projection in the chain.