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Age UK Bath & North East Somerset; Kentucky; Hybrid; USD 20,000 - 24,000; Part time

Benefits offered by this job

Disability Confident employer

Job summary

Age UK Bath & North East Somerset is seeking an Information & Advice Supervisor to lead the Information, Advice and Signposting (I&A) team. You will supervise staff and volunteers, provide guidance and training, and manage scheduling and operations while maintaining a frontline caseload.

You will ensure high-quality, accessible information and advice for older people and families, driving continuous service improvement and regulatory compliance in a part-time, hybrid role in Bath.

Qualifications

• Supervise and support staff and volunteers in the I&A team.
• Maintain and improve service quality and compliance.
• Review files and check cases to ensure accuracy and consistency.

Responsibilities

• Oversee day-to-day activities of the I&A service.
• Schedule operations and manage a frontline caseload.
• Collaborate with the Senior Lead on service development.
• Support delivery of an age-friendly community strategy.

Skills

Staff supervision

Training & coaching

Quality assurance

Policy compliance

Job description

As the Information and Advice Supervisor, you will play a critical role in ensuring the smooth operation and quality of services within the Information, Advice and Signposting (I&A) team. In collaboration with the Senior Lead, you will supervise a dedicated team of staff and volunteers, ensuring they have the guidance, training, and support needed to deliver high-quality advice services. You will manage the scheduling and operations of the I&A service, while also handling a caseload to stay actively engaged in frontline work.

You will be responsible for overseeing the day-to-day activities of the service, ensuring that older adults and their families receive accurate, accessible, and timely information and advice. Your work will directly contribute to empowering older people to make informed decisions, supporting them in accessing essential services and resources.

A key part of the role will include maintaining quality standards, ensuring compliance with internal policies and external regulations, and contributing to the continuous improvement of the service. This will include file review and case checking of the advice team.

By working closely with the Senior Lead, you will contribute to the strategic development of the service, ensuring that it evolves in response to community needs and feedback. You will be instrumental in supporting the organisational vision of creating an age-friendly community that is responsive to the needs of older people, fostering inclusion, empowerment, and collaboration at every level of service delivery.

Information & Advice Supervisor

Company: Age UK Bath & North East Somerset

Salary: from £16,640 a year, pro rata

Hours: Part-time

Location: Bath, BA1 2BT

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 14 Oct 2026

Closing date: 13 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.