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Westmorland and Furness Council; Georgia; On-site; USD 34,000 - 41,000; Full time

Job summary

Westmorland and Furness Council is seeking a Caseworker for the Home Improvement Agency to support Disabled Facilities Grants and assist older, disabled, and vulnerable residents to live safely at home.

You will join a dedicated HIA team delivering a high-quality service from referral to completion, coordinating with therapists and contractors while building strong partner relationships and staying current with policy changes.

Responsibilities

• Deal with customer’s enquiries offering advice, and process grant applications.
• You will also provide support to the HIA team
• Deliver a high‑quality service from initial referral through to completion of works, triaging enquiries
• Work closely with Occupational Therapists, Contractors, Technicians, and other professionals
• Build strong relationships with Housing Associations, Landlords, Contractors, and wider partners
• Keep up to date with legislation, and policy changes.

Job description

Caseworker - Home Improvement Agency - WMF3143e

Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities — including this rewarding role within our Home Improvement Agency (HIA).

If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.

Working as part of our dedicated HIA service, you will help deliver Disabled Facilities Grants (DFGs) across the Westmorland and Furness area. Your work will directly support older, disabled, and vulnerable residents to live safely, independently, and comfortably at home.

In this role, you will:

You will be part of a team delivering a comprehensive and efficient Home Improvement Service, including the Handyperson Service and supporting our customers through the Disabled Facilities Grant process

Deal with customer’s enquiries offering advice, and process grant applications.

You will also provide support to the HIA team

Deliver a high‑quality service from initial referral through to completion of works, triaging enquiries

Work closely with Occupational Therapists, Contractors, Technicians, and other professionals

Build strong relationships with Housing Associations, Landlords, Contractors, and wider partners

Keep up to date with legislation, and policy changes.

This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.

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