Re-Entry Specialist (REENTSPC-04)

New Freedom OPS LLC; Phoenix (AZ); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits package

401(k) with match

Generous paid time off

Free meals, gym access

Job summary

New Freedom is seeking a Re-Entry Specialist to provide case management and transition support for members reintegrating into the community, coordinating housing, healthcare, and employment resources. This full-time onsite role requires compassionate, organized professionals who thrive in a fast-paced, mission-driven environment and are committed to helping justice-involved individuals succeed.

Travel is occasional; competitive pay and strong benefits are offered to support our team and the

Qualifications

• High school diploma or GED required; further degree preferred.
• 2+ years in case management, care coordination, or reentry services preferred.
• Experience with EHR systems and community resource coordination is a plus.

Responsibilities

• Develop and monitor individualized service and transition plans.
• Coordinate housing, healthcare, benefits, transportation, employment, education, and community resources.
• Assist members with referrals, applications, appointments, and eligibility processes.
• Support recovery, self-sufficiency, and successful community reintegration.
• Collaborate with treatment teams and providers to address member needs and barriers.
• Maintain timely, accurate case management documentation.
• Assist with approved appointments and transportation as needed.

Skills

Case management

Care coordination

Communication

Organization

Confidentiality

Education

High school diploma or GED

AA/BA in Social Work or related field preferred

Tools

Microsoft Office

Electronic Health Records

KIPU or similar EHR

Job description

• On-site
• Travel Required : Yes
• Pay or shift range: $21 USD to $25.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Direct Service/Clinical
• Full-Time
• Requisition #: REENT002236

Description

Join New Freedom – Where Second Chances Become Bright Futures

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About Us

At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives. As a Re-Entry Specialist, you’ll help members overcome barriers, connect with essential resources, and build the stability, confidence, and independence needed for successful community reintegration.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters—and a team that works hard to deliver on it

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About the Role

The Re-Entry Specialist provides case management, advocacy, resource coordination, and transition support to New Freedom members. Working closely with members and multidisciplinary treatment teams, this position helps identify needs, develop individualized plans, coordinate services, and reduce barriers related to housing, healthcare, benefits, transportation, employment, education, and financial stability.

This role is ideal for someone who:

• Is passionate about recovery, reentry, and empowering others
• Enjoys connecting people with meaningful resources and opportunities
• Builds trusting relationships while maintaining professional boundaries
• Thrives in a collaborative, fast-paced service environment
• Is organized, compassionate, resourceful, and committed to follow-through

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What You’ll Be Responsible For

• Developing and monitoring individualized service and transition plans
• Coordinating housing, healthcare, benefits, transportation, employment, education, and community resources
• Helping members navigate referrals, applications, appointments, and eligibility processes
• Supporting recovery, self-sufficiency, and successful community reintegration
• Collaborating with treatment teams and community providers to address member needs and barriers
• Maintaining timely, accurate, and compliant case management documentation
• Supporting approved appointments, community visits, and transportation activities when assigned

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What Success Looks Like

• Members are connected with appropriate services and community resources
• Individualized goals and transition plans reflect each member’s needs and strengths
• Barriers to housing, employment, healthcare, benefits, and transportation are addressed proactively
• Members strengthen their independence, self-advocacy, and community support networks
• Documentation, follow-up, and referrals are completed accurately and on time
• Strong collaboration supports continuity of care and positive reentry outcomes

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What We’re Looking For

• High school diploma or GED (Associate or bachelor’s degree in Social Work, Behavioral Health, Psychology, Human Services, Criminal Justice, Public Health, or a related field preferred)
• Must be 21 years of age or older
• Behavioral Health Technician designation based on qualifying education and/or experience
• Experience in case management, care coordination, social services, behavioral health, recovery support, reentry services, or human services (Two or more years of relevant case management, care coordination, reentry, recovery, or behavioral health experience preferred)
• Knowledge of community resources, individualized planning, service coordination, documentation, and member advocacy
• Strong communication, organization, time management, and problem-solving skills
• Ability to manage multiple members, referrals, deadlines, and follow-up responsibilities
• Ability to maintain confidentiality and appropriate professional boundaries
• Proficiency with Microsoft Office, Electronic Health Records, case management systems, and related technology (Experience using KIPU or a comparable Electronic Health Record or case management system preferred)
• Case management training, certification, or demonstrated experience preferred
• Relevant lived experience with recovery, reentry, behavioral health services, or justice-system involvement and Peer and Recovery Support Specialist certification preferred
• Experience serving justice-involved individuals or populations facing housing, employment, healthcare, benefits, or transportation barriers preferred

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Environment + Physical Demands

This position works across outpatient behavioral health, recovery, reentry, residential, professional office, and community-based environments. Responsibilities may include member meetings, service coordination, community appointments, transportation, and other off-site activities. Scheduling may occasionally include early mornings, evenings, weekends, or holidays based on program and member needs.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Periods of sitting, standing, walking, and moving between work locations
• Frequent computer, telephone, mobile device, and Electronic Health Record use
• Regular communication with members, employees, providers, and community partners
• Occasional local travel and accompaniment of members to approved appointments or services
• Occasional lifting, carrying, pushing, or moving of materials weighing up to 30 pounds
• Ability to observe changing circumstances and communicate concerns appropriately
• Ability to safely operate a company vehicle when transportation duties are assigned

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."

Travel Required

Yes . Occasional/Local

Qualifications

Skills

Required

Ability to sit for prolonged periods Intermediate

Behavioral Health Experience Intermediate

Excellent organizational + time management Advanced

Excellent critical thinking + problem-solving Advanced

Effective interpersonal skills