Certified Peer Coach (PRCOACH-01) (Friday-Monday: 10am-9pm)

New Freedom OPS LLC; Phoenix (AZ); On-site; USD 28,000 - 32,000; Full time

Job summary

New Freedom seeks a dedicated Peer Coach to provide recovery-oriented support to members in our programs. Drawing on lived experience, you will help participants recognize strengths, set meaningful recovery goals, and develop healthy coping strategies.

You’ll collaborate with Re-Entry Specialists and clinical staff to support engagement, continuity of care, and progress toward individualized goals. This on-site role may involve local travel and flexible scheduling.

Qualifications

• High school diploma or GED required and 21+ years old.
• Lived recovery experience and PRSS certification preferred.
• Behavioral Health Technician designation or equivalent experience.

Responsibilities

• Provide peer support, encouragement, and recovery coaching.
• Help members develop and achieve recovery and reentry goals.
• Connect members with resources, services, and community supports.
• Facilitate member engagement through individual and group interactions.
• Partner with treatment-team members to support positive outcomes.
• Monitor member progress and communicate concerns appropriately.
• Support community activities, appointments, and transportation needs.
• Maintain accurate documentation, confidentiality, and compliance standards.

Skills

Behavioral Health Experience

Lived Experience

Peer Coach Experience

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records

Job description

Posting Details

• Posted on September 18, 2026

Locations

• Peoria Facility, 2532 W Peoria Ave, Phoenix, AZ 85029, USA
• On-site
• Travel Required : Yes
• Pay or shift range: $20 USD to $23 USD
• Direct Service/Clinical
• Full-Time
• Requisition #: CERTI002238

Description

Join New Freedom – Where Second Chances Become Bright Futures

About Us

At New Freedom, we don’t just believe in second chances— we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference— this is where you belong.

Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay and strong benefits package
• $0 medical plan option + employer-supported coverage
• 401(k) with match
• Generous paid time off
• Free meals, snacks, drinks, gym access
• A mission that matters— and a team that works hard to deliver on it

About the Role

The Peer Coach provides recovery-oriented peer support, advocacy, skill development, and resource-navigation assistance to members participating in New Freedom programs. Drawing upon relevant lived experience and formal peer-support training, you will help members recognize their strengths, establish meaningful recovery goals, develop healthy coping strategies, and build the skills and support systems needed for greater independence and successful community reentry.

You will collaborate with Re-Entry Specialists, clinical personnel, and other treatment-team members to support member engagement, continuity of care, and progress toward individualized goals.

This role is ideal for someone who:

• Is passionate about using lived experience to bring hope and encouragement to others
• Believes in recovery, personal responsibility, self-advocacy, and second chances
• Builds meaningful connections while maintaining clear professional and ethical boundaries
• Is dependable, collaborative, and comfortable working in a fast-paced behavioral health environment
• Can provide compassionate support while holding members accountable to their goals

What You’ll Be Responsible For

• Provide peer support, encouragement, and recovery coaching
• Help members develop and achieve recovery and reentry goals
• Connect members with resources, services, and community supports
• Facilitate member engagement through individual and group interactions
• Partner with treatment-team members to support positive outcomes
• Monitor member progress and communicate concerns appropriately
• Support community activities, appointments, and transportation needs
• Maintain accurate documentation, confidentiality, and compliance standards

What Success Looks Like

• Members receive respectful, strengths-based, trauma-informed, and recovery-focused support
• Members are actively engaged in identifying and progressing toward meaningful recovery and reentry goals
• Member needs, progress, barriers, and concerns are communicated promptly through established channels
• Documentation is accurate, complete, and submitted within required timeframes
• Professional and ethical boundaries are consistently maintained
• Required supervision, training, continuing education, and certifications remain current
• The Peer Coach works collaboratively with the treatment team while providing a meaningful peer-support perspective
• Productivity expectations, service standards, and departmental performance measures are consistently met

What We’re Looking For

• High school diploma or GED
• Must be at least 21 years old
• Relevant lived experience involving recovery from behavioral health or substance-use challenges, justice-system involvement, reentry, or other challenges relevant to the population served and a current Peer and Recovery Support Specialist, PRSS, Certification
• Qualification for a Behavioral Health Technician designation through at least two years of behavioral health work experience, qualifying higher education, or an applicable combination
• Strong communication, interpersonal, organizational, time-management, critical-thinking, and problem-solving skills; the ability to build rapport while maintaining appropriate professional and ethical boundaries; understanding of recovery-oriented peer support, confidentiality, member rights, and self-directed recovery; and the ability to work independently and collaborate effectively with a multidisciplinary treatment team
• Ability to use Microsoft Office applications, Electronic Health Records, and other business technology
• At least one year of experience in peer support, recovery coaching, behavioral health, reentry services, case-management support, or related human services preferred
• Experience supporting individuals affected by substance use, behavioral health conditions, incarceration, homelessness, or other barriers to community stability preferred
• Experience facilitating peer-support groups, recovery activities, or life-skills programming preferred
• Experience supporting employment readiness, resource navigation, or independent-living skill development preferred
• Experience using KIPU or a comparable Electronic Health Record preferred

Environment + Physical Demands

Work is performed in outpatient behavioral health, recovery, reentry, residential, professional office, and community-based environments. The position involves regular interaction with members, Peer Coaches, Re-Entry Specialists, clinicians, medical personnel, organizational leaders, community providers, and other stakeholders.

The role may include one-to-one member interactions, group activities, supervised trips, appointments, and approved community-based services. Occasional local travel may be required. Work schedules may include early mornings, evenings, weekends, or holidays based on program and member needs.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Requires periods of sitting, standing, walking, and moving throughout office, treatment, residential, and community environments
• Requires frequent verbal, written, and electronic communication
• Requires the ability to observe member behavior and changing circumstances and communicate concerns appropriately
• Requires frequent use of computers, keyboards, telephones, mobile devices, Electronic Health Records, and standard office equipment
• May require accompanying members throughout facilities or community locations and entering and exiting buildings or vehicles
• May occasionally require bending, reaching, lifting, carrying, pushing, or moving materials weighing up to 30 pounds
• When transportation is assigned, requires the ability to enter, exit, and safely operate a standard company vehicle and remain seated during periods of travel

Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization— we want to hear from you.

Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

Travel Required

Yes. Occasional/Local

Qualifications

Skills

• Behavioral Health Experience Intermediate
• Lived Experience Intermediate
• Peer Coach Experience Intermediate

Behaviors

• Team Player : Works well as a member of a group
• Enthusiastic : Shows intense and eager enjoyment and interest
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Education

High School or better in General Studies or related field.

Experience

Required

• Strong communication, interpersonal, organization, time-management, critical-thinking, and problem-solving skills
• Ability to build rapport while maintaining appropriate professional and ethical boundaries
• Ability to work independently and collaborate effectively with a multidisciplinary treatment team
• Proficiency with Microsoft Office applications, internet-based systems, Electronic Health Records, and other business technology
• Strong understanding of recovery-oriented peer support, professional boundaries, member rights, confidentiality, and self-directed recovery
• Behavioral Health Technician designation required (2+ years behavioral health work experience and/or higher education)
• Must be 21 years or older

Preferred

• 1 year: Experience providing peer support, recovery coaching, behavioral health services, reentry support, case management assistance, or related human services
• Experience working with individuals affected by substance use, behavioral health conditions, incarceration, homelessness, or other barriers to community stability
• Experience facilitating peer-support groups, recovery activities, or life-skills programming
• Experience supporting employment readiness, community-resource navigation, or independent-living skill development
• Experience using KIPU or a comparable Electronic Health Record

Licenses & Certifications

Required

• Safety Care Initial Cert
• Criminal Background Check
• CPR/FA Certification
• PST Certification
• Annual TB Clearance
• Drug & Alcohol Testing

Preferred

• Driver's License MVR Clearance
• Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission— to turn second chances into powerful comebacks.