RDU Passenger Service Agent

Swissport International AG; Morrisville (NC); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition reimbursement

Job summary

Swissport International AG is seeking a Passenger Service Agent in Morrisville, North Carolina. This role provides essential services such as reservations, ticketing, and passenger assistance at the airport. The ideal candidate will be passionate about customer service and detail-oriented.

Offering competitive pay at $16.50 per hour and a range of benefits including health insurance and a 401(k) plan, Swissport is dedicated to a diverse workforce. Join us in fostering an inclusive environment.

Qualifications

• Passionate about customer service and relevant work experience required.
• Must have excellent communication skills in English.
• Self-motivated with the ability to work independently.

Responsibilities

• Provide all required passenger/customer services.
• Manage passenger baggage processing and assist passengers with special needs.
• Comply with security requirements and Swissport policies.

Skills

Customer service passion

Excellent communication skills

Ability to follow procedures

Attention to detail

Education

High School diploma or GED

Tools

Airline software

Job description

Job summary

The Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $16.50 per hour. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ticketing software
• Willingness to work in inclement weather

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.